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Acceptable Use Policy

Effective Date: 1 July 2026Last Updated: 13 July 2026

1. About This Policy

LARA, CARA and EdviseMe are education, learning, assessment, counselling, admissions, career-guidance and artificial-intelligence services operated by Graztech Private Limited and/or Junom Global Private Limited.

This Acceptable Use Policy establishes the rules that apply when you access or use our Services.

In this Policy:

  • “LARA” means our AI-powered learning, tutoring, revision, assessment, examination-readiness and academic-support services.
  • “CARA” means our AI-powered education, admissions, course, university, career and counselling services.
  • “EdviseMe” means our broader education, admissions, career, counselling and related platform services.
  • “Services” means LARA, CARA, EdviseMe and all associated websites, applications, dashboards, chatbots, messaging services, APIs, assessments, reports, subscriptions and related features.
  • “we”, “us” and “our” refer to Graztech Private Limited and/or Junom Global Private Limited as the legal operator of the Services.
  • “you”, “your” and “User” refer to any person or organisation that accesses or uses the Services.
  • “User Content” means any prompt, message, answer, file, document, image, recording, data, instruction or other material submitted through the Services.
  • “Output” means content, information, reports, recommendations, scores, responses or other material generated through the Services.

This Policy applies to:

  • withlara.ai and its subdomains;
  • withcara.ai and its subdomains;
  • edviseme.com and its subdomains;
  • LARA, CARA and EdviseMe web and mobile applications;
  • WhatsApp and other messaging channels;
  • parent, teacher, counsellor, school and institutional dashboards;
  • APIs and integrations; and
  • any other Service that links to this Policy.

By accessing or using the Services, you agree to comply with this Policy.

This Policy forms part of our Terms of Service.

2. Your Responsibilities

You are responsible for:

  • using the Services lawfully and responsibly;
  • ensuring that your User Content is lawful;
  • obtaining permission before uploading information belonging to another person;
  • reviewing Outputs before relying on or sharing them;
  • complying with the rules of your school, university, employer or other institution;
  • protecting your account credentials;
  • supervising any account for which you are responsible;
  • complying with age restrictions;
  • respecting the rights and safety of others; and
  • complying with all applicable laws, regulations, sanctions and professional obligations.

You must not use the Services to help another person engage in prohibited conduct.

You must not attempt to obtain prohibited assistance by:

  • rephrasing a request;
  • splitting a request into smaller parts;
  • using coded language;
  • using another account;
  • using an automated system;
  • hiding the intended purpose; or
  • otherwise attempting to bypass our safeguards.

3. Lawful and Intended Use

You may use the Services for lawful education, learning, assessment, career, counselling, admissions, research, productivity and related purposes.

Permitted uses may include:

  • learning and revising;
  • asking educational questions;
  • practising examination questions;
  • generating revision material;
  • receiving feedback on work;
  • preparing learning plans;
  • exploring courses and careers;
  • researching universities;
  • preparing application documents;
  • improving CVs and résumés;
  • preparing for interviews;
  • understanding academic performance;
  • creating authorised educational material;
  • conducting lawful research;
  • supporting students or Users under your authority; and
  • using other features for their intended purpose.

A use that appears educational, academic, journalistic, historical or fictional may still be restricted where it creates a serious risk of harm, illegality, exploitation or abuse.

We may limit a response to high-level, preventive, safety-focused or educational information where more detailed assistance would create an unacceptable risk.

4. Protection of Children and Young People

You must not use the Services to exploit, harm, endanger, sexualise, manipulate or abuse a person under 18.

Prohibited conduct includes:

  • creating, requesting, obtaining, possessing, distributing or facilitating child sexual abuse material;
  • sexualising a child or young person;
  • grooming or attempting to groom a minor;
  • arranging or facilitating sexual contact involving a minor;
  • creating sexual content involving an actual, fictional or AI-generated minor;
  • requesting sexual roleplay involving a minor;
  • encouraging a minor to share intimate images or information;
  • blackmailing or threatening a minor;
  • identifying or locating a minor for abusive purposes;
  • facilitating child trafficking or exploitation;
  • promoting dangerous challenges directed at minors;
  • encouraging a minor to engage in self-harm, crime, substance abuse or sexual activity;
  • impersonating a trusted adult to manipulate a minor;
  • concealing abusive communication with a minor; or
  • using information from the Services to target or exploit a minor.

We may take immediate action where we reasonably suspect child exploitation, grooming, child sexual abuse material or a serious threat to a minor.

Such action may include:

  • blocking the request;
  • suspending or terminating the account;
  • preserving relevant records;
  • restricting access;
  • notifying an institution or responsible adult where lawful and appropriate; and
  • reporting apparent unlawful conduct to competent authorities or child-protection organisations.

5. Sexual Content

The Services must not be used to create, request, distribute or facilitate:

  • child sexual content;
  • non-consensual sexual content;
  • sexual exploitation;
  • sexual violence;
  • intimate-image abuse;
  • sexual blackmail;
  • sexual content involving coercion;
  • sexual content involving an incapacitated person;
  • incestuous sexual content;
  • bestiality;
  • trafficking or sexual services involving exploitation;
  • unlawful pornography;
  • sexual deepfakes involving a real person without consent; or
  • content designed to sexually harass, humiliate or exploit another person.

Age-appropriate, non-explicit educational information concerning:

  • human biology;
  • puberty;
  • reproductive health;
  • personal safety;
  • consent;
  • relationships;
  • sexual health; or
  • abuse prevention may be permitted where it is lawful, suitable for the User and presented responsibly.

6. Violence and Physical Harm

You must not use the Services to:

  • plan or carry out an act of violence;
  • threaten a person or group;
  • identify a target for violence;
  • optimise a violent attack;
  • evade detection while committing violence;
  • create operational instructions for causing serious injury;
  • arrange murder, kidnapping, assault or torture;
  • facilitate violent abuse;
  • glorify or encourage real-world violence in a manner likely to cause harm;
  • create personalised threats;
  • promote violent extremism;
  • recruit for a violent organisation;
  • provide operational assistance to a terrorist organisation; or
  • facilitate an attack on critical infrastructure.

High-level educational, historical, journalistic, fictional or preventive discussion of violence may be permitted where it does not materially facilitate harm.

7. Weapons and Dangerous Materials

You must not use the Services to:

  • construct or acquire an illegal weapon;
  • materially improve the effectiveness of a weapon for harmful use;
  • evade weapons laws;
  • create explosives or incendiary devices;
  • manufacture biological or chemical weapons;
  • obtain or deploy radioactive materials unlawfully;
  • create poisons for harmful purposes;
  • develop a weapon intended to evade detection;
  • plan a mass-casualty attack;
  • distribute operational instructions for weaponising hazardous materials; or
  • facilitate trafficking in weapons or dangerous materials.

General information concerning lawful safety, history, policy, prevention, emergency response or academic study may be permitted where it does not meaningfully enable harm.

8. Self-Harm and Dangerous Behaviour

You must not use the Services to:

  • encourage suicide or self-harm;
  • provide instructions designed to make suicide or self-harm more effective;
  • create content that pressures another person to harm themselves;
  • promote eating-disorder behaviour;
  • encourage dangerous deprivation, purging or misuse of medication;
  • organise dangerous challenges;
  • glorify self-harm in a manner likely to encourage imitation; or
  • target a vulnerable person with harmful advice.

The Services may provide supportive, preventive and recovery-oriented information.

The Services are not an emergency service. A person facing immediate danger should contact local emergency services, a qualified professional or a trusted responsible adult.

9. Harassment, Bullying and Abuse

You must not use the Services to:

  • harass, bully, intimidate or threaten another person;
  • organise coordinated harassment;
  • create personalised abusive content;
  • shame or humiliate a person;
  • encourage others to target a person;
  • stalk another person;
  • track or monitor a person without lawful authority;
  • publish private information to facilitate abuse;
  • create malicious rumours;
  • facilitate workplace, school or online bullying;
  • repeatedly contact someone who has asked not to be contacted; or
  • exploit a person’s vulnerability.

Constructive criticism, lawful complaint drafting and conflict-resolution assistance may be permitted where the purpose is not abusive or threatening.

10. Hate, Discrimination and Dehumanisation

You must not use the Services to:

  • promote hatred against a protected group;
  • portray a protected group as inherently inferior or subhuman;
  • advocate exclusion, segregation or violence against a protected group;
  • praise or justify atrocities against a protected group;
  • create targeted slurs or degrading abuse;
  • recruit for a hateful organisation;
  • deny or celebrate mass violence for the purpose of promoting hatred; or
  • facilitate unlawful discrimination.

Protected characteristics may include:

  • race;
  • ethnicity;
  • nationality;
  • caste;
  • religion;
  • sex;
  • gender;
  • gender identity;
  • sexual orientation;
  • disability;
  • serious medical condition; or
  • another characteristic protected by applicable law.

Educational, historical, counterspeech, reporting and analytical discussion may be permitted where it does not promote hatred or harm.

11. Privacy, Personal Data and Surveillance

You must not use the Services to:

  • obtain or disclose Personal Data without lawful authority;
  • identify an anonymous person for harmful purposes;
  • publish private contact information;
  • disclose passwords, OTPs or credentials;
  • obtain financial-account information;
  • steal or misuse identity information;
  • create an unlawful surveillance system;
  • track another person without consent or lawful authority;
  • facilitate stalking;
  • infer highly sensitive information for harmful purposes;
  • create a database of Personal Data obtained unlawfully;
  • scrape Personal Data in violation of law or platform rules;
  • record private communications unlawfully;
  • disclose intimate information without consent;
  • impersonate another person to obtain Personal Data; or
  • evade privacy, consent or data-protection requirements.

You must not upload Personal Data concerning another person unless:

  • you have permission;
  • you have another lawful basis;
  • the information is reasonably necessary for the intended purpose; and
  • the upload complies with applicable privacy and confidentiality obligations.

12. Fraud, Deception and Impersonation

You must not use the Services to:

  • commit fraud;
  • scam another person;
  • impersonate a person or organisation without lawful authority;
  • conduct phishing;
  • obtain passwords or OTPs;
  • create fake payment confirmations;
  • fabricate invoices;
  • create deceptive websites or messages;
  • conduct identity theft;
  • generate fake customer reviews or testimonials;
  • operate a fake storefront;
  • conceal the source or destination of funds;
  • mislead another person for financial gain;
  • create fraudulent fundraising campaigns;
  • falsify business, academic or professional records;
  • forge signatures or documents;
  • create counterfeit certificates;
  • falsify evidence;
  • manipulate another person into transferring money;
  • evade fraud-prevention controls; or
  • assist another person in deceptive conduct.

Parody, satire and fictional content may be permitted where it is clear and unlikely to mislead or harm another person.

13. Academic Integrity

The Services are intended to support learning, not to enable academic misconduct.

You must not use the Services to:

  • cheat in a live, supervised or restricted examination;
  • obtain unauthorised answers during an examination;
  • impersonate a student;
  • arrange for another person to complete assessed work;
  • submit AI-generated work as entirely your own where disclosure is required;
  • fabricate citations, research, data or sources;
  • manipulate academic records;
  • unlawfully obtain or distribute confidential examination papers;
  • bypass proctoring or examination-security systems;
  • access restricted assessment material without authorisation;
  • falsify attendance, grades or qualifications;
  • complete another person’s assessment without permission; or
  • violate the academic-integrity rules of a school, university or examination authority.

You may use the Services for:

  • explanation;
  • revision;
  • practice;
  • feedback;
  • brainstorming;
  • drafting support;
  • language improvement;
  • citation-format assistance;
  • mock examinations; and
  • other authorised educational purposes.

You remain responsible for understanding and complying with the rules of your institution.

Where required, you must disclose the use of AI assistance.

14. Admissions, Scholarship and Application Integrity

You must not use the Services to:

  • submit false academic information;
  • fabricate grades or qualifications;
  • create fake transcripts;
  • forge recommendation letters;
  • impersonate a recommender;
  • invent work experience;
  • fabricate extracurricular activities;
  • create fake financial documents;
  • submit a false scholarship application;
  • conceal material information where disclosure is legally required;
  • impersonate an applicant;
  • submit an application without the applicant’s authority;
  • create fraudulent visa documents;
  • misrepresent immigration history;
  • falsify identity documents;
  • manipulate admission tests; or
  • deceive a school, university, scholarship provider, employer or government authority.

The Services may assist with drafting, reviewing, organising and improving genuine application materials.

You remain responsible for:

  • verifying all facts;
  • ensuring that statements are truthful;
  • obtaining necessary approvals;
  • complying with application rules; and
  • submitting only authentic documents.

15. Employment and Professional Integrity

You must not use the Services to:

  • fabricate employment history;
  • invent qualifications or licences;
  • submit a false résumé;
  • impersonate a job applicant;
  • impersonate an employer;
  • conduct fraudulent recruitment;
  • create discriminatory hiring processes;
  • falsify professional references;
  • cheat in a restricted recruitment assessment;
  • obtain confidential interview questions unlawfully;
  • generate fake professional credentials; or
  • use another person’s identity in an employment process.

The Services may assist with lawful:

  • résumé preparation;
  • interview practice;
  • skills analysis;
  • job research;
  • application drafting; and
  • career development.

16. High-Impact Decisions

You must not use the Services as the sole basis for making a final decision that produces legal or similarly significant effects concerning another person in areas such as:

  • admission;
  • exclusion from education;
  • disciplinary action;
  • employment;
  • termination;
  • promotion;
  • immigration;
  • credit;
  • insurance;
  • housing;
  • healthcare;
  • legal services;
  • government benefits; or
  • access to essential services.

Where the Services are used to support such a decision, you must:

  • comply with applicable law;
  • use appropriately qualified human review;
  • consider relevant context;
  • verify the underlying information;
  • allow correction of inaccurate information where required;
  • avoid unlawful discrimination;
  • provide required notices; and
  • maintain responsibility for the final decision.

Nothing in this section prevents the Services from providing:

  • educational feedback;
  • progress indicators;
  • recommendations;
  • risk flags;
  • intervention suggestions;
  • career guidance;
  • counselling support; or
  • decision-support information provided that the final significant decision is made lawfully and responsibly.

17. Discrimination and Unfair Profiling

You must not use the Services to:

  • unlawfully discriminate;
  • deny an opportunity based on a protected characteristic;
  • create a discriminatory admissions or hiring process;
  • infer a protected characteristic for discriminatory use;
  • rank individuals using unlawful or irrelevant sensitive information;
  • create social-scoring systems that unfairly restrict opportunities;
  • exploit vulnerabilities based on age, disability or economic status; or
  • circumvent anti-discrimination obligations.

Lawful accessibility, inclusion, safeguarding and equal-opportunity uses are permitted.

18. Medical, Legal, Financial and Other Professional Activities

You must not represent an Output as professional advice where the required professional review has not occurred.

You must not use the Services to:

  • impersonate a licensed professional;
  • issue a false diagnosis;
  • prescribe medication without lawful authority;
  • create fraudulent medical documents;
  • conduct an unlawful legal practice;
  • guarantee a legal outcome;
  • make unauthorised financial transactions;
  • operate an unlawful investment scheme;
  • manipulate financial markets;
  • evade tax unlawfully;
  • conceal criminal proceeds;
  • provide regulated services without required authorisation; or
  • make a high-impact professional decision without appropriate human oversight.

General educational information, drafting assistance, administrative support and preparation for professional consultation may be permitted.

Users should obtain qualified professional advice where appropriate.

19. Illegal and Regulated Goods or Services

You must not use the Services to facilitate the unlawful purchase, sale, production, transfer, promotion or distribution of:

  • illegal drugs;
  • controlled substances;
  • prescription medication without lawful authority;
  • counterfeit goods;
  • stolen goods;
  • weapons;
  • explosives;
  • fraudulent documents;
  • trafficked wildlife;
  • unlawfully obtained Personal Data;
  • human organs;
  • sexual services involving exploitation;
  • tobacco or nicotine products sold unlawfully;
  • alcohol sold unlawfully;
  • gambling services operated unlawfully; or
  • another prohibited or regulated product or service.

General educational, compliance, prevention, treatment or policy information may be permitted.

20. Cybersecurity and Computer Misuse

You must not use the Services to:

  • create or deploy malware;
  • deploy ransomware;
  • steal credentials;
  • conduct phishing;
  • gain unauthorised access;
  • exploit a vulnerability without authorisation;
  • disrupt a system;
  • conduct a denial-of-service attack;
  • exfiltrate data;
  • bypass authentication;
  • evade security monitoring;
  • conceal malicious code;
  • create botnets;
  • distribute malicious payloads;
  • compromise accounts;
  • attack critical infrastructure;
  • conduct unlawful surveillance;
  • generate destructive code;
  • provide operational assistance for a cyberattack; or
  • conceal or monetise unlawfully obtained data.

Good-faith cybersecurity activity may be permitted where it is:

  • defensive;
  • authorised;
  • conducted in a controlled environment;
  • designed to improve security;
  • proportionate to the risk; and
  • compliant with applicable law.

Examples may include:

  • secure coding;
  • defensive configuration;
  • vulnerability remediation;
  • malware analysis in a controlled environment;
  • authorised penetration testing;
  • incident-response planning;
  • security education; and
  • capture-the-flag exercises.

21. Spam and Unauthorised Communications

You must not use the Services to:

  • send spam;
  • generate mass unsolicited messages;
  • evade spam filters;
  • scrape contact details for unauthorised marketing;
  • create deceptive subject lines;
  • automate abusive outreach;
  • send messages to people who have opted out;
  • conduct unlawful robocalling;
  • conduct unlawful SMS or WhatsApp marketing;
  • manipulate engagement metrics;
  • create fake social engagement; or
  • violate communication and direct-marketing laws.

Lawful communications must include required:

  • identification;
  • disclosures;
  • consent;
  • opt-out mechanisms; and
  • sender information.

22. Political and Civic Misuse

You must not use the Services to:

  • suppress lawful voting;
  • misrepresent voting dates, eligibility, registration or polling procedures;
  • impersonate an election authority;
  • create deceptive election communications;
  • target political persuasion using unlawfully obtained sensitive Personal Data;
  • interfere with election infrastructure;
  • coordinate unlawful political intimidation;
  • conduct illegal campaign financing;
  • suppress lawful political participation; or
  • mislead a person about their legal right to vote.

Lawful political education, civic discussion, policy analysis, speech drafting and campaign administration may be permitted subject to applicable law.

23. Misinformation and Manipulation

You must not use the Services to knowingly create or distribute materially deceptive content that is likely to cause significant harm, including:

  • false emergency information;
  • false public-safety instructions;
  • deceptive medical information likely to cause serious injury;
  • fabricated evidence used to harm another person;
  • impersonation of a public authority;
  • false information designed to trigger violence;
  • coordinated inauthentic behaviour;
  • manipulated media presented as authentic for harmful deception; or
  • content designed to obstruct emergency response.

You remain responsible for verifying Outputs before publication or distribution.

24. Intellectual Property and Confidential Information

You must not use the Services to:

  • infringe copyright;
  • infringe a trade mark;
  • infringe a patent;
  • misappropriate a trade secret;
  • reproduce protected content unlawfully;
  • distribute pirated material;
  • remove copyright notices;
  • bypass digital-rights controls;
  • disclose confidential information without authority;
  • upload examination content in breach of confidentiality;
  • disclose an employer’s confidential data;
  • disclose a school’s restricted material;
  • obtain proprietary information unlawfully; or
  • misrepresent ownership of content.

You may request:

  • summaries;
  • analysis;
  • criticism;
  • commentary;
  • transformations;
  • citation assistance; and
  • other uses where they are permitted by applicable law.

You are responsible for determining whether your intended use requires permission.

25. Account and Access Abuse

You must not:

  • create an account using false information;
  • impersonate another User;
  • access another person’s account without permission;
  • share credentials outside a permitted arrangement;
  • sell or rent an account;
  • transfer an account without authorisation;
  • create accounts to evade a suspension;
  • create multiple accounts to avoid payment or usage limits;
  • obtain subscriptions fraudulently;
  • exploit promotional offers;
  • misuse referral schemes;
  • submit fraudulent chargebacks;
  • access age-restricted features through misrepresentation;
  • interfere with account verification;
  • provide false parental-consent information; or
  • allow an unauthorised person to use an institutional account.

You must promptly notify us if you suspect that an account has been compromised.

26. Scraping, Automated Access and Data Extraction

Unless expressly authorised by us in writing or through a documented API, you must not:

  • scrape the Services;
  • crawl the Services;
  • use bots to access the Services;
  • systematically download content;
  • harvest questions, answers, reports or data;
  • extract database information;
  • collect User information;
  • copy substantial portions of the Services;
  • automate account creation;
  • automate queries to bypass limits;
  • use browser automation to circumvent controls;
  • index private or restricted content;
  • create an unauthorised dataset from the Services; or
  • use extracted content to build a competing product.

Search-engine indexing of publicly available pages may be permitted where it complies with:

  • our technical instructions;
  • robots.txt;
  • applicable law; and
  • ordinary search-engine practices.

Authorised API access remains subject to:

  • API documentation;
  • rate limits;
  • usage limits;
  • security requirements;
  • applicable fees; and
  • additional terms.

27. Reverse Engineering and Model Extraction

You must not:

  • reverse engineer the Services;
  • decompile or disassemble software;
  • discover source code unlawfully;
  • extract system prompts;
  • obtain hidden instructions;
  • discover model weights;
  • reconstruct proprietary datasets;
  • extract proprietary scoring rules;
  • reproduce proprietary workflows;
  • bypass technical restrictions;
  • conduct model-extraction attacks;
  • clone a Service;
  • use Outputs to train a competing model where prohibited;
  • probe the Services for protected information;
  • publish confidential technical details;
  • circumvent safety systems; or
  • attempt to discover another User’s information.

This restriction applies except to the limited extent that applicable law expressly permits an activity and does not allow the restriction to be waived by contract.

28. Interference With the Services

You must not:

  • overload the Services;
  • disrupt availability;
  • interfere with network operations;
  • introduce malicious code;
  • exploit an error;
  • manipulate usage measurements;
  • interfere with billing;
  • evade rate limits;
  • bypass feature restrictions;
  • bypass geographical restrictions unlawfully;
  • bypass subscription controls;
  • disable security features;
  • interfere with moderation;
  • tamper with consent systems;
  • manipulate reports or scores;
  • corrupt data;
  • create unreasonable infrastructure demand; or
  • otherwise impair the operation or integrity of the Services.

29. Misuse of Outputs

You are responsible for how you use Outputs.

You must not use an Output to:

  • commit an unlawful act;
  • defraud another person;
  • impersonate another person deceptively;
  • submit false information;
  • violate academic-integrity rules;
  • violate another person’s rights;
  • make an unlawful high-impact decision;
  • misrepresent an Output as verified professional advice;
  • create a false official record;
  • cause harm;
  • conceal the use of AI where disclosure is legally or institutionally required; or
  • claim that we endorse a conclusion, product, institution or User.

Outputs may be inaccurate, incomplete, outdated or unsuitable.

You must independently review and verify important Outputs before relying on them.

30. Institutional Users and Administrators

A school, university, employer, counsellor or other organisation using the Services must:

  • provide access only to authorised Users;
  • maintain appropriate administrator permissions;
  • protect student and User information;
  • use reports only for legitimate purposes;
  • provide required privacy notices;
  • obtain required consents;
  • avoid unlawful discrimination;
  • use qualified human oversight;
  • comply with education and employment laws;
  • respond appropriately to safeguarding concerns;
  • not use the Services for undisclosed surveillance;
  • not use academic data for unrelated advertising; and
  • comply with its agreement with us.

Institutional administrators must not access User information out of curiosity, for personal reasons or beyond their authorised role.

31. API and Integration Use

Where we provide API or integration access, you must:

  • protect API keys and credentials;
  • use the API only for the approved purpose;
  • comply with rate and usage limits;
  • implement appropriate security;
  • provide legally required notices;
  • obtain necessary consents;
  • prevent unauthorised access;
  • monitor downstream use;
  • comply with data-retention restrictions;
  • avoid storing unnecessary Personal Data;
  • delete information where required;
  • not expose our credentials to end Users;
  • not misrepresent the source of Outputs; and
  • comply with all API documentation and additional terms.

We may suspend API or integration access where we identify:

  • excessive usage;
  • abuse;
  • security risk;
  • unlawful activity;
  • non-payment;
  • material policy violations; or
  • risk to the Services or Users.

32. Safety Systems and Refusals

The Services may use automated and human systems to:

  • detect prohibited requests;
  • classify content;
  • restrict Outputs;
  • refuse assistance;
  • warn Users;
  • limit features;
  • identify abuse;
  • monitor unusual usage;
  • enforce rate limits; and
  • protect Users and systems.

Safety systems may occasionally:

  • block lawful content;
  • fail to identify prohibited content;
  • misunderstand context; or
  • produce inconsistent results.

You must not attempt to bypass, disable or manipulate a safety system.

A refusal to answer a request does not give you a right to:

  • a refund;
  • additional credits;
  • compensation;
  • restoration of removed content; or
  • continued access, except where required by applicable law or expressly provided by us.

33. Monitoring and Review

To the extent permitted by law, we may use automated systems and authorised human review to:

  • detect policy violations;
  • investigate reports;
  • investigate fraud;
  • respond to support requests;
  • protect Users;
  • maintain security;
  • review flagged content;
  • evaluate system quality;
  • enforce usage limits; and
  • comply with legal obligations.

We are not required to:

  • monitor every interaction;
  • review every Output;
  • prevent every violation;
  • investigate every allegation;
  • preserve every item of content; or
  • provide advance notice before taking urgent action.

Our failure to take action in one case does not waive our right to act in another case.

34. Reporting Violations

You may report suspected violations to:

support@edviseme.com Use the subject line:

Acceptable Use Report Where possible, include:

  • the relevant Service;
  • the account or content concerned;
  • a description of the issue;
  • relevant dates;
  • screenshots or supporting material;
  • the reason you believe the content violates this Policy; and
  • any immediate safety concern.

Do not obtain additional unlawful material merely to support a report.

For urgent danger, contact the appropriate local emergency or law-enforcement authority.

35. Our Enforcement Rights

Where we reasonably believe that this Policy, our Terms or applicable law has been violated, we may take one or more of the following actions:

  • refuse a request;
  • limit an Output;
  • display a warning;
  • remove or restrict content;
  • block an upload;
  • limit a feature;
  • impose rate limits;
  • disable sharing;
  • restrict messaging;
  • restrict API access;
  • suspend an account;
  • terminate an account;
  • remove an integration;
  • invalidate credits or promotional benefits obtained through abuse;
  • preserve relevant records;
  • investigate the conduct;
  • notify an institution or account administrator where appropriate;
  • require additional verification;
  • prevent creation of replacement accounts;
  • recover losses where legally permitted;
  • report conduct to competent authorities; or
  • take other reasonable protective action.

We may act without prior notice where we reasonably believe immediate action is necessary to:

  • protect a person;
  • protect a minor;
  • prevent fraud;
  • protect the Services;
  • preserve evidence;
  • respond to a legal requirement;
  • prevent continuing harm; or
  • address a serious or repeated violation.

36. Factors We May Consider

When deciding whether and how to enforce this Policy, we may consider:

  • the nature of the conduct;
  • the User’s apparent intent;
  • the actual or potential harm;
  • whether a minor is involved;
  • whether the conduct is unlawful;
  • whether the violation was attempted or completed;
  • the User’s history;
  • whether the conduct was repeated;
  • whether safeguards were deliberately bypassed;
  • whether an account was compromised;
  • whether the use was authorised research;
  • whether the User cooperated;
  • applicable legal obligations; and
  • the need to protect other Users and the Services.

We may exercise reasonable judgement where context is incomplete or uncertain.

37. No Refund for Policy Violations

Suspension, restriction or termination resulting from a violation of this Policy does not entitle you to a refund, credit or compensation, except where required by applicable law.

You remain responsible for:

  • charges incurred before suspension;
  • unpaid amounts;
  • losses caused by your violation; and
  • obligations that survive termination.

38. Appeals

Where we provide an appeal process, you may appeal an enforcement decision by contacting:

support@edviseme.com Use the subject line:

Acceptable Use Appeal Include:

  • your name;
  • account information;
  • the relevant Service;
  • the enforcement decision;
  • why you believe the decision was incorrect;
  • any relevant context; and
  • supporting information.

We may decline to review:

  • repeated appeals;
  • abusive appeals;
  • appeals lacking sufficient information;
  • appeals concerning content we are legally required to restrict;
  • appeals from a person who cannot verify authority over the account; or
  • appeals submitted outside any stated appeal period.

Submitting an appeal does not automatically restore access.

Our decision following review is final, subject to any rights that cannot lawfully be restricted.

39. Cooperation With Authorities and Institutions

Where permitted or required by law, we may:

  • respond to valid legal requests;
  • preserve information;
  • disclose relevant records;
  • report apparent criminal conduct;
  • report child exploitation;
  • report credible threats;
  • cooperate with regulators;
  • cooperate with an authorised school or institution;
  • respond to emergency requests; and
  • assist in protecting Users or the public.

We will assess requests according to applicable law and our Privacy Policy.

40. Changes to This Policy

We may update this Policy to reflect:

  • changes to the Services;
  • new features;
  • emerging forms of misuse;
  • changes in technology;
  • safety developments;
  • changes in applicable law;
  • regulatory guidance;
  • provider requirements; or
  • clarification of existing rules.

The updated Policy will display a revised “Last Updated” date.

Where appropriate or legally required, we may notify Users of a material change through:

  • email;
  • an in-app notice;
  • a website notice;
  • an institution;
  • a parent or guardian; or
  • another reasonable method.

Continued use after an updated Policy takes effect constitutes acceptance where permitted by applicable law.

41. Contact Us

Questions or reports concerning this Policy may be sent to:

LARA, CARA and EdviseMe Operated by Graztech Private Limited and/or Junom Global Private Limited Pentagon, Amrutha Valley Hyderabad – 500034 Telangana, India Email: support@edviseme.com Relevant subject lines include:

  • Acceptable Use Question
  • Acceptable Use Report
  • Acceptable Use Appeal
  • Child Safety Report
  • Security Report
  • Intellectual Property Complaint

42. Grievance Officer

Complaints concerning enforcement or User Content may be submitted to:

Name: Rachael Kharshong Designation: Grievance Officer Address: Pentagon, Amrutha Valley, Hyderabad – 500034, Telangana, India Email: support@edviseme.com Use the subject line:

Acceptable Use Grievance

43. Related Policies

This Policy should be read together with:

  • the Terms of Service at https://edviseme.com/legal/terms;
  • the Privacy Policy at https://edviseme.com/legal/privacy;
  • the Cookie and Tracking Technologies Policy at https://edviseme.com/legal/cookies;
  • the Subscription, Cancellation and Refund Policy at https://edviseme.com/legal/subscriptions; and
  • the Children and Young Users Privacy Notice at https://edviseme.com/legal/children.

Where there is a conflict:

  • applicable law will prevail;
  • a specific safety notice displayed in connection with a feature may impose additional restrictions;
  • an institutional agreement may impose stricter requirements;
  • the Terms of Service will govern the contractual relationship; and
  • this Policy will otherwise govern acceptable use of the Services.