Legal

Children and Young Users Privacy Notice

Effective Date: 1 July 2026Last Updated: 13 July 2026

1. About This Notice

LARA, CARA and EdviseMe are education, learning, assessment, counselling, admissions, career-guidance and artificial-intelligence services operated by Graztech Private Limited and/or Junom Global Private Limited.

This Children and Young Users Privacy Notice explains how we collect, use, protect and share Personal Data relating to Users aged 13 to 17 and other Users who are treated as children or minors under applicable law.

This Notice also explains the choices and rights available to Young Users and their parents or lawful guardians.

In this Notice:

“LARA” means our AI-powered learning, tutoring, revision, assessment, examination-readiness and academic-support services.
“CARA” means our AI-powered education, admissions, course, university, career and counselling services.
“EdviseMe” means our broader education, admissions, career, counselling and related platform services.
“Services” means LARA, CARA, EdviseMe and all related websites, applications, dashboards, chatbots, messaging services, artificial-intelligence features, assessments, reports and communications.
“we”, “us” and “our” refer to Graztech Private Limited and/or Junom Global Private Limited as the legal operator of the Services.
“Young User” means a User aged 13 to 17 or another User treated as a child or minor under applicable law.
“parent” includes a lawful parent, guardian or another person legally authorised to act for the Young User.
“Personal Data” means information relating to an identified or reasonably identifiable person.

This Notice applies to:

withlara.ai and its subdomains;
withcara.ai and its subdomains;
edviseme.com and its subdomains;
LARA, CARA and EdviseMe web and mobile applications;
WhatsApp and other messaging channels through which our Services are provided;
parent, teacher, counsellor, school and institutional dashboards;
APIs and integrations; and
any other Service that links to this Notice.

This Notice should be read together with our full Privacy Policy at:

https://edviseme.com/legal/privacy Where this Notice provides greater protection for a Young User than the general Privacy Policy, this Notice will apply to the child-specific processing concerned.

Part A: Summary for Young Users

2. The Most Important Things to Know

If you are aged 13 to 17, these are the most important things you should understand:

You must be at least 13 to create an account.
Depending on where you live, we may need permission from your parent before you can use some or all of the Services.
We collect information you give us, information about how you use the Services, and information generated through assessments and AI features.
We use this information to provide learning, counselling and career-related features, personalise the Services, maintain progress, protect accounts and improve our products.
We may share information with your parent, school, teacher or counsellor where your account is linked to them or where this has been explained to you.
We may use age-appropriate advertising where lawful.
We do not use your private AI chats, examination answers, academic marks, learning difficulties or counselling notes to choose advertisements for you.
We may use limited analytics to understand whether the Services work properly and how they can be improved.
You should not share passwords, OTPs, bank details, private health information or anything you would not want others to see.
You may have rights to see, correct or delete your Personal Data.
You can contact us at support@edviseme.com if you have a privacy question or concern.

3. What Information Might We Collect?

Depending on which features you use, we may collect:

your name;
email address;
telephone number;
age or date of birth;
country;
school;
curriculum;
grade;
subjects;
present and target marks;
answers and assessment results;
learning goals;
course and career interests;
university preferences;
uploaded documents;
photographs;
voice recordings;
messages and AI conversations;
device and browser information;
information about which features you use;
subscription information; and
information supplied by a parent, teacher, school or counsellor.

We may also create:

learning profiles;
progress reports;
revision recommendations;
assessment scores;
mistake analysis;
career recommendations;
course or university matches; and
other personalised suggestions.

4. Why Do We Use This Information?

We may use your information to:

create and secure your account;
answer your questions;
personalise lessons and explanations;
remember your learning progress;
generate assessments and reports;
recommend revision;
suggest courses, careers or universities;
provide counselling support;
allow authorised parents, teachers or counsellors to support you;
fix technical problems;
prevent fraud and misuse;
understand whether features are useful;
improve our Services; and
comply with the law.

5. What Should You Avoid Sharing?

You should not share unnecessary private information through a chat, upload or message.

Unless a feature specifically asks for it and you are authorised to provide it, do not share:

passwords;
OTPs;
complete payment-card details;
bank passwords;
government authentication credentials;
intimate photographs;
private medical records;
another person’s confidential information;
an examination paper you are not allowed to share;
information that could put you or someone else in danger; or
content that belongs to someone else without permission.

If you upload a photograph or document, check whether it contains information about another person before uploading it.

6. Can a Parent, Teacher or School See My Information?

They may be able to see some information where:

your account was created or paid for by a parent;
your account is linked to a parent;
your school or institution provides the Service;
your teacher assigns an assessment;
you share a report;
you use a counsellor;
you join a class or group; or
you have otherwise been informed that the account is managed or supervised.

The information visible to them may include:

your profile;
subjects;
assessment activity;
answers;
scores;
progress;
reports;
learning goals;
counselling progress;
account activity; and
subscription information.

Parents, teachers, schools and counsellors should use this information only for legitimate support, education, safety and administration.

7. Will We Show Advertising?

We may show or measure advertising for age-appropriate LARA, CARA and EdviseMe Services where permitted by law.

Advertising may be based on limited information such as:

your age range;
broad location;
language;
the type of page or content being viewed; and
other information allowed by law and the advertising platform.

We do not use your:

private AI conversations;
examination answers;
detailed academic marks;
target marks;
identified learning difficulties;
counselling notes;
psychometric answers;
uploaded documents;
scholarship details;
immigration information; or
private health information to choose advertisements for you.

Where the law does not allow tracking, behavioural monitoring, retargeting or targeted advertising involving children, we will restrict or disable those activities.

8. Can You Ask Us About Your Information?

Yes.

Depending on the law that applies to you, you may ask us to:

explain what information we have;
give you access to information;
correct inaccurate information;
update incomplete information;
delete information;
stop certain uses;
withdraw consent;
stop optional marketing;
review an automated decision; or
respond to a concern.

A parent may be able to make a request for you, but we may need to consider:

your age;
your maturity;
your safety;
your legal rights;
the type of information;
the authority of the person making the request; and
the law that applies.

You may contact us at:

support@edviseme.com Use the subject line:

Young User Privacy Request Part B: Full Children and Young Users Privacy Notice

9. Minimum Age

The Services are intended for Users aged 13 and above.

A person under 13 must not:

create an account;
access an account intended for individual use;
submit Personal Data through the ordinary User flow; or
misrepresent their age to access the Services.

A parent must not create an ordinary account intended to allow a person under 13 to use the Services unless we have expressly provided a separate service and parental-consent process designed for that age group.

If we discover that an account belongs to a person under 13, we may:

suspend the account;
restrict access;
request parental verification;
delete Personal Data;
de-identify Personal Data;
notify the account administrator where appropriate; or
take another action required by law.

A parent who believes a person under 13 has submitted Personal Data should contact:

support@edviseme.com Use the subject line:

Child Under 13 Privacy Request

10. Parental Authorisation

Depending on:

the Young User’s country;
the Young User’s age;
the Service;
the information collected;
the purpose of processing; and
applicable law, we may require authorisation from a parent before the Young User can access some or all of the Services.

The parent may be asked to:

provide their name;
provide an email address or telephone number;
verify their identity;
confirm their relationship to the Young User;
confirm their authority;
review applicable legal terms;
approve account creation;
approve particular features;
approve relevant privacy choices;
provide payment authorisation; and
manage account settings.

We may use proportionate verification methods including:

email verification;
OTP verification;
linked parent accounts;
payment verification;
institution confirmation;
limited identity verification;
approved age-assurance services; or
another method permitted by law.

We aim to collect only the information reasonably necessary to obtain and verify the relevant authorisation.

11. Responsibility of Parents and Guardians

A parent who authorises a Young User’s account should:

review this Notice with the Young User;
explain important privacy choices;
supervise the Young User’s use where appropriate;
ensure account information is accurate;
protect parental account credentials;
avoid sharing the Young User’s information unnecessarily;
use reports and account information responsibly;
contact us if the authorisation is withdrawn; and
inform us if the Young User is under 13 or has misrepresented their age.

A parent must not:

use the Young User’s account to impersonate them;
use account access to harass or unfairly monitor the Young User;
disclose the Young User’s reports without a legitimate purpose;
upload another child’s Personal Data without authority;
misuse academic or counselling information; or
use account information for an unlawful purpose.

12. Information We May Collect About Young Users

Depending on the Service and features used, we may collect, receive or generate the following categories of information.

12.1 Account Information

This may include:

name;
username;
email address;
telephone number;
account identifier;
password or authentication information;
profile photograph;
language;
country;
date or year of birth;
age range;
time zone;
school;
curriculum;
grade;
parent details;
account role; and
settings.

12.2 Educational Information

This may include:

subjects;
chapters;
topics;
syllabus information;
present marks;
target marks;
examination results;
assessment answers;
workings;
attempts;
mistakes;
correction history;
learning goals;
revision history;
teacher feedback;
strengths;
development areas;
study plans;
reports;
predicted or estimated performance; and
educational recommendations.

12.3 Career and Counselling Information

This may include:

subject interests;
career interests;
courses of interest;
skills;
preferred institutions;
preferred destinations;
tuition budget;
scholarship preferences;
extracurricular activities;
qualifications;
application plans;
shortlists;
counselling notes;
test scores;
CV or résumé information;
essays;
statements;
application documents; and
recommendations generated through the Services.

12.4 Chats and User Content

This may include:

prompts;
questions;
AI conversations;
messages;
answers;
essays;
assignments;
documents;
photographs;
answer sheets;
reports;
audio;
voice messages;
video;
recordings;
feedback; and
other content submitted through the Services.

12.5 Assessment and Inferred Information

We may generate:

assessment scores;
learner profiles;
subject-strength indicators;
revision recommendations;
engagement indicators;
academic-readiness estimates;
career-interest indicators;
course recommendations;
university matches;
compatibility scores;
performance estimates;
mistake patterns; and
next-step recommendations.

These are estimates and may be incomplete or incorrect.

They are not medical diagnoses, clinical evaluations or guarantees of academic, admissions or career outcomes.

12.6 Technical and Usage Information

We may collect:

IP address;
approximate location;
device type;
browser;
operating system;
application version;
language;
time zone;
login activity;
session information;
pages and screens viewed;
features used;
buttons and links selected;
assessment starts and completions;
time spent;
error information;
crash information;
referral source;
campaign source;
security signals; and
consent choices.

12.7 Parent, School and Institution Information

We may receive information from:

parents;
guardians;
schools;
teachers;
counsellors;
institutions;
administrators; and
authorised education providers.

This may include:

identity;
grade;
class;
curriculum;
account entitlement;
assignments;
assessment information;
progress;
reports;
support notes;
linked account information; and
administrative instructions.

13. How We Use Young Users’ Information

We may use Young User information to:

create and administer accounts;
verify age;
verify parental authorisation;
authenticate access;
provide learning features;
answer questions;
maintain AI conversation context;
personalise explanations;
create assessments;
evaluate answers;
generate reports;
maintain learning progress;
recommend revision;
provide career and course guidance;
provide counselling support;
provide university and scholarship suggestions;
enable authorised parent, teacher or counsellor support;
process subscriptions;
provide customer support;
send service communications;
improve security;
prevent fraud;
prevent misuse;
maintain system reliability;
improve the educational Service;
conduct permitted analytics;
provide age-appropriate advertising where lawful;
comply with legal obligations; and
protect the rights and safety of Users and others.

14. Educational Personalisation

We may use a Young User’s profile, academic information and activity to:

recommend relevant topics;
adjust explanations;
adapt assessment difficulty;
identify mistakes;
create revision plans;
maintain a mistake book;
suggest learning goals;
create progress reports;
identify areas requiring additional work;
recommend educational content;
suggest courses or careers; and
maintain continuity across sessions.

Educational personalisation is designed to support the Service requested by the User.

It is different from advertising personalisation.

We do not use sensitive educational information to choose advertising for a known Young User.

15. Artificial Intelligence

The Services may use:

large language models;
machine-learning systems;
recommendation systems;
automated assessment;
document analysis;
speech-to-text systems;
text-to-speech systems;
classification tools;
retrieval systems;
safety systems; and
other automated technologies.

Information submitted by a Young User may be processed to:

generate an answer;
generate a report;
assess an answer;
transcribe speech;
analyse a document;
provide recommendations;
personalise the Service;
detect misuse;
maintain safety;
evaluate quality; and
improve the Service.

AI-generated information may be:

incorrect;
incomplete;
outdated;
inconsistent;
biased; or
unsuitable for a particular purpose.

Young Users, parents, teachers and counsellors should independently review important Outputs.

16. Improving Our AI and Services

We may use Young User information to:

operate the feature being used;
personalise the educational or counselling Service;
maintain safety;
prevent fraud;
investigate errors;
evaluate response quality;
improve prompts and workflows;
improve assessment accuracy;
improve recommendations;
improve accessibility;
improve reliability; and
develop related educational and counselling functionality.

Where reasonably appropriate, we use:

aggregated information;
de-identified information;
pseudonymised information;
statistical information; or
information from which direct identifiers have been removed.

We may use identifiable Young User information to improve the Service where:

the improvement is reasonably related to the Service used;
the processing is permitted by applicable law;
any required notice has been provided;
any required parental authorisation has been obtained;
appropriate safeguards are applied; and
any applicable objection or opt-out is respected.

We do not use identifiable Young User information to train an unrelated general-purpose advertising model.

17. Automated Assessments and Recommendations

Automated systems may:

evaluate answers;
compare steps;
estimate marks;
identify mistakes;
recommend revision;
estimate readiness;
suggest courses;
suggest careers;
recommend institutions;
produce compatibility scores; and
generate intervention indicators.

These systems provide decision support.

They should not be treated as the sole or final authority concerning:

official grades;
school discipline;
school admission;
university admission;
employment;
scholarships;
visas;
medical conditions;
legal rights; or
another decision with legal or similarly significant effects.

Where applicable law requires human review, an authorised person must review the relevant decision.

18. Analytics and Product Improvement

Subject to applicable law and consent requirements, we may collect limited information concerning how Young Users use the Services.

This may include:

pages or screens viewed;
features used;
assessment completion;
session length;
errors;
performance information;
device type;
broad location;
navigation paths;
registration events; and
campaign attribution.

We may use this information to:

understand whether the Service functions properly;
detect errors;
improve navigation;
improve accessibility;
improve educational features;
measure reliability;
prevent fraud;
understand aggregate demand;
improve content; and
develop new features.

Where consent or parental authorisation is required, we will seek the appropriate permission.

We will not use product analytics to create a prohibited behavioural advertising profile of a known Young User.

19. Cookies and Tracking Technologies

We may use:

essential cookies;
consent cookies;
security cookies;
functional technologies;
analytics tools;
application SDKs;
pixels;
tags;
server-side event tracking; and
similar technologies.

Strictly necessary technologies may be used to:

keep accounts secure;
authenticate Users;
maintain sessions;
remember consent choices;
prevent fraud; and
provide requested functions.

Optional analytics and advertising technologies will be subject to:

applicable law;
the Young User’s country;
the Young User’s age;
applicable parental authorisation;
the User’s consent choices; and
advertising-platform rules.

Further details are available in our Cookie and Tracking Technologies Policy at:

https://edviseme.com/legal/cookies

20. Age-Appropriate Advertising

We may promote age-appropriate LARA, CARA and EdviseMe Services to Users aged 13 to 17 where permitted by law.

Depending on applicable requirements, advertising may be based on limited criteria such as:

age range;
broad geographic location;
language;
context;
general page subject; and
criteria expressly permitted by the relevant platform and applicable law.

We may use limited information for lawful:

campaign measurement;
aggregate conversion reporting;
attribution;
reach measurement;
frequency management;
fraud prevention;
security; and
understanding whether an advertisement led to a visit, registration or purchase.

We do not use a known Young User’s:

private AI chats;
uploaded documents;
examination answers;
detailed academic marks;
target marks;
identified learning difficulties;
counselling notes;
psychometric answers;
scholarship information;
immigration information;
private health information; or
other sensitive educational information to determine which advertisements are shown.

Where prohibited by applicable law, we do not:

behaviourally monitor a Young User for advertising;
create an advertising profile based on the Young User’s Service activity;
use learning behaviour for personalised advertising;
include a known Young User in a retargeting or remarketing audience;
include a known Young User in a custom or lookalike audience;
disclose the Young User’s Personal Data for targeted advertising; or
direct targeted advertising to the Young User.

Nothing in this section prevents us from:

promoting an age-appropriate Service to a general audience;
using contextual advertising;
using broad age or location targeting where lawful;
advertising to parents or educators;
measuring campaigns on an aggregated basis; or
using another advertising method that does not involve prohibited processing.

21. Direct Marketing

Subject to applicable law and any required consent, we may send Young Users age-appropriate:

product information;
educational content;
learning reminders;
career information;
event invitations;
offers;
subscription information; and
promotional communications.

Where parental authorisation is required, the communication may be sent to the parent instead of the Young User.

A Young User or parent may opt out of optional marketing by:

selecting an unsubscribe link;
changing account settings;
following the instructions in the message; or
contacting support@edviseme.com.

Opting out of marketing does not stop:

account verification;
security alerts;
subscription notices;
payment messages;
requested reports;
school communications;
support responses;
legal notices; or
other communications necessary to provide the Services.

22. When We Share Young Users’ Information

We may share Young User information with the categories described below.

22.1 Service Providers

We may use providers for:

cloud hosting;
databases;
AI processing;
document processing;
speech processing;
authentication;
age assurance;
security;
analytics;
communications;
payment processing;
customer support;
error monitoring;
consent management; and
other technical services.

Providers may process information only for the relevant service and subject to applicable contractual, confidentiality and security obligations.

22.2 Parents and Guardians

Where an account is linked to or managed by a parent, the parent may receive or access:

account information;
profile details;
parental-consent records;
progress;
assessment activity;
scores;
learning goals;
reports;
usage information;
safety notices;
payment information; and
other information explained during the linking process.

We may limit, delay or refuse disclosure to a parent where:

the parent’s identity or authority cannot be verified;
disclosure would create a material safety risk;
disclosure would violate another person’s rights;
applicable law gives the Young User independent confidentiality rights;
the request is abusive or excessive;
the information belongs to an institution; or
another legal restriction applies.

22.3 Schools, Teachers and Institutions

Where the account is provided by, linked to or used through an institution, authorised representatives may receive:

account status;
User role;
class or group;
curriculum;
assignments;
answers;
assessment activity;
marks;
progress;
reports;
learning plans;
engagement information;
counselling information; and
administrative information.

The institution should use the information only for authorised educational, safeguarding, administrative and support purposes.

22.4 Counsellors and Advisers

Where counselling or adviser support is requested, the assigned or selected adviser may receive:

profile information;
goals;
academic information;
interests;
reports;
shortlists;
applications;
messages;
counselling notes; and
progress.

22.5 Universities and Other Recipients Chosen by the User

We may share information with:

universities;
colleges;
schools;
scholarship providers;
education providers;
employers;
application platforms; and
government or visa-related services where the Young User and, where required, the parent directs or authorises the disclosure.

The recipient will generally process the information under its own privacy notice.

22.6 Legal, Safety and Emergency Disclosures

We may disclose information where we reasonably believe it is necessary to:

comply with law;
comply with a court order;
respond to a regulator;
protect a Young User;
prevent serious harm;
investigate child exploitation;
investigate abuse;
investigate fraud;
protect our systems;
enforce our policies;
establish or defend a legal claim; or
respond to an emergency.

Where legally permitted and appropriate, we may notify the Young User or parent.

23. Safety and Safeguarding

The Services are not emergency services.

If we reasonably believe that a Young User or another person faces a serious and immediate risk, we may take proportionate steps which may include:

restricting an account;
displaying safety information;
encouraging contact with a trusted adult;
preserving relevant information;
notifying a parent where lawful and appropriate;
notifying an institution where lawful and appropriate;
contacting emergency services;
contacting child-protection services; or
reporting apparent unlawful conduct.

We do not guarantee that we will identify every safety risk.

Young Users should contact a trusted adult or local emergency service if they are in immediate danger.

24. Parent, Teacher and Institution Access

Access by a parent, teacher, counsellor or institution depends on:

the account type;
who created the account;
who pays for the account;
whether accounts are linked;
the permissions granted;
the feature concerned;
the institutional agreement;
the Young User’s age;
applicable law; and
safety considerations.

Authorised adults must not use access to:

embarrass the Young User;
unlawfully surveil the Young User;
discriminate against the Young User;
disclose reports publicly;
misuse counselling information;
access information beyond their role;
target advertising;
punish the Young User unfairly; or
violate privacy or education law.

We may restrict or revoke administrator access where we reasonably believe it is being misused.

25. Shared Accounts and Devices

Young Users should not share passwords or account credentials.

Where a shared device is used:

another person may see notifications;
login information may be remembered;
reports may remain accessible;
downloaded files may remain on the device;
browser history may reveal use of the Services; and
linked accounts may remain signed in.

Young Users should:

log out after use;
avoid saving passwords on public devices;
delete downloaded private files where appropriate;
use device locks; and
tell a trusted adult if an account may have been compromised.

26. Sensitive Personal Data

Young Users should not provide unnecessary information concerning:

health;
disability;
race or ethnicity;
religion;
government identity numbers;
bank accounts;
precise location;
immigration;
sexual orientation;
intimate life;
private family matters; or
another sensitive subject.

Where sensitive information is necessary for a requested feature, we will process it only where a lawful basis exists and apply appropriate safeguards.

We may remove, restrict or refuse to process information where it is unnecessary, unsafe or inappropriate for the Service.

27. Data Retention

We retain Young User information only for as long as reasonably necessary for the purposes described in this Notice.

The period depends on:

the type of information;
the sensitivity of the information;
the purpose;
the Young User’s age;
account activity;
the Service;
parent or institution instructions;
legal obligations;
security requirements;
applicable limitation periods;
disputes;
fraud risk; and
whether the information can be de-identified.

We may retain:

account information while the account is active;
learning and progress information to maintain continuity;
chats and content where needed to provide account history;
assessment records to provide reports;
parental-consent records to demonstrate authorisation;
payment information for financial and tax obligations;
security logs to protect accounts;
institutional information according to the applicable agreement; and
legal records where required.

When information is no longer reasonably needed, we may:

delete it;
anonymise it;
de-identify it;
aggregate it; or
restrict access to it.

Deleted information may remain temporarily in secure backups until overwritten through normal backup cycles.

28. Account Inactivity

We may close, delete or de-identify inactive Young User accounts after a reasonable period.

Where reasonably practicable and required by law, we may provide notice to:

the Young User;
the parent;
the institution; or
the account administrator before deleting material account information.

Young Users and parents should download any information they wish to retain before an account is deleted.

29. Security

We use reasonable administrative, organisational, physical and technical safeguards designed to protect Young User information.

These may include:

authentication;
role-based access;
account permissions;
encryption in transit;
encryption at rest where appropriate;
logging;
monitoring;
network security;
database security;
backups;
vendor controls;
employee confidentiality;
incident response;
security testing;
least-privilege access; and
data minimisation.

No online service is completely secure.

We cannot guarantee that unauthorised access, loss, misuse or disclosure will never occur.

Security concerns may be sent to:

support@edviseme.com Use the subject line:

Young User Security Report

30. International Data Transfers

We operate from India and may use service providers located in:

India;
the United States;
the United Kingdom;
the European Economic Area; and
other countries.

Young User information may therefore be stored or processed outside the country where the Young User lives.

Where required, we use safeguards such as:

approved contractual clauses;
data-processing agreements;
transfer assessments;
security controls;
adequacy mechanisms;
parental consent where appropriate; and
other lawful transfer methods.

Privacy laws in another country may differ from the laws in the Young User’s country.

31. Rights of Young Users

Depending on applicable law, a Young User may have the right to:

know whether we process their Personal Data;
understand how the information is used;
access information;
receive a copy;
correct inaccurate information;
complete incomplete information;
request deletion;
withdraw consent;
object to certain processing;
restrict processing;
request portability;
opt out of optional marketing;
opt out of certain advertising uses;
request human review of an eligible automated decision;
appeal a privacy decision;
complain to us; and
complain to a privacy or data-protection authority.

These rights may be limited where:

we cannot verify the requester;
the information belongs to another person;
disclosure would create a safety risk;
retention is legally required;
the information is protected by legal privilege;
the request is excessive or abusive;
fraud prevention would be compromised;
an institution controls the information; or
another legal exception applies.

32. Rights of Parents and Guardians

Where legally authorised, a parent may request to:

review the Young User’s Personal Data;
correct inaccurate information;
request deletion;
withdraw parental consent;
manage privacy settings;
stop future optional collection;
close a linked account; or
make a complaint.

Parental rights are not unlimited.

Before acting, we may consider:

the Young User’s age;
maturity;
legal capacity;
safety;
confidentiality rights;
the nature of the information;
the authority of the requesting adult;
the purpose of the request;
institutional obligations; and
applicable law.

Withdrawal of parental consent may require us to:

restrict the account;
disable certain features;
remove linked access;
stop optional processing;
close the account; or
delete information, subject to lawful retention.

33. Submitting a Privacy Request

Young Users and authorised parents may submit privacy requests to:

support@edviseme.com Use the subject line:

Young User Privacy Request Please include:

the Young User’s name;
the registered email address or telephone number;
the relevant Service;
the country of residence;
whether the request is made by the Young User or parent;
the right being requested; and
enough information to identify the relevant account.

Do not send unnecessary identity documents through ordinary email.

34. Verification of Requests

Before acting on a request, we may verify:

the account;
the Young User’s identity;
the parent’s identity;
the relationship between the Young User and parent;
the parent’s legal authority;
recent account activity;
the institution associated with the account; and
other information reasonably necessary to prevent unauthorised disclosure.

Verification information will not be used for unrelated purposes.

35. Conflicts Between a Young User and Parent Request

A Young User and parent may sometimes make conflicting requests.

Where that occurs, we may consider:

applicable law;
the Young User’s age;
maturity;
ability to understand the request;
safety;
parental authority;
the Young User’s best interests;
the confidentiality of the information;
the account arrangement;
the institution’s role; and
the risk of harm from disclosure or non-disclosure.

We may request additional information or decline to act until the conflict is appropriately resolved.

36. Marketing Choices

A Young User or parent may opt out of optional marketing by:

selecting an unsubscribe link;
changing account settings;
following the instructions in the message; or
contacting support@edviseme.com.

After an opt-out, we may retain limited information to make sure that marketing does not resume unintentionally.

The opt-out does not stop necessary:

account messages;
security alerts;
payment notices;
subscription messages;
requested reports;
school messages;
legal notices; or
support responses.

37. Cookie and Advertising Choices

Where available, Young Users and parents may use the cookie-preference centre to:

accept permitted optional technologies;
reject non-essential technologies;
manage analytics;
manage advertising;
review choices; and
withdraw previous consent.

Some choices may require parental authorisation.

Strictly necessary technologies may continue to operate because they are needed for:

security;
authentication;
fraud prevention;
account continuity;
consent records; and
requested functionality.

38. Information from Schools and Institutions

Where a school or institution provides the account:

the institution may be responsible for some of the processing;
the institution may determine which Users receive access;
the institution may view reports and account activity;
the institution may determine retention periods;
the institution may request deletion;
the institution’s privacy notice may also apply; and
some rights may need to be exercised through the institution.

We may retain limited information independently where necessary for:

security;
fraud prevention;
legal compliance;
financial records;
disputes; and
protection of our rights.

39. Third-Party Services

The Services may use or link to:

WhatsApp;
app stores;
video providers;
payment providers;
login providers;
social-media services;
educational platforms;
universities;
scholarship providers; and
other external services.

Those organisations may independently collect and use information under their own privacy notices.

Parents and Young Users should review the relevant third-party privacy information before enabling an integration or sharing information.

40. WhatsApp and Messaging

Where the Services are accessed through WhatsApp or another messaging platform:

the platform may process the Young User’s telephone number and profile information;
the platform may store messages independently;
the platform’s privacy policy applies;
messages may be processed by our AI and hosting providers;
information may be linked to an existing account;
deleting content from our systems may not delete information retained by the messaging platform; and
a parent should supervise messaging access where appropriate.

Young Users should not send unnecessary sensitive information through messaging platforms.

41. App Stores and Device Permissions

Applications may request permission to use:

the camera;
microphone;
photographs;
files;
notifications;
location; or
another device function.

The Young User or parent may manage these permissions through device settings.

Disabling a permission may prevent the associated feature from working.

App stores may independently process:

account information;
device information;
purchase information;
subscription information; and
payment information.

Deleting an application does not necessarily delete the account or cancel a subscription.

42. Changes to This Notice

We may update this Notice to reflect:

changes to our Services;
new features;
changes to children’s privacy law;
changes in technology;
changes in advertising practices;
changes in safety requirements;
regulatory guidance; or
clarification of existing practices.

The updated Notice will display a revised “Last Updated” date.

Where required, we may notify:

the Young User;
the parent;
the institution; or
the account administrator.

Where a change requires new consent or parental authorisation, we will request it before carrying out the affected processing.

43. Privacy Complaints

A Young User or parent may submit a complaint to:

support@edviseme.com Use the subject line:

Young User Privacy Grievance Please include:

the Young User’s name;
account information;
the relevant Service;
the requester’s relationship to the Young User;
a description of the issue;
relevant dates;
the outcome requested; and
supporting information.

We may request additional information to verify and investigate the complaint.

Where applicable, the Young User or parent may also contact the relevant privacy, data-protection, education or consumer authority.

44. Grievance Officer

Name: Rachael Kharshong Designation: Grievance Officer Address: Pentagon, Amrutha Valley, Hyderabad – 500034, Telangana, India Email: support@edviseme.com Use the subject line:

Young User Privacy Grievance

45. Contact Us

Questions or requests concerning Young User privacy may be sent to:

LARA, CARA and EdviseMe Operated by Graztech Private Limited and/or Junom Global Private Limited Pentagon, Amrutha Valley Hyderabad – 500034 Telangana, India Email: support@edviseme.com Relevant subject lines include:

Young User Privacy Question
Young User Privacy Request
Child Under 13 Privacy Request
Young User Privacy Grievance
Young User Security Report
Parent Consent Withdrawal
Young User Marketing Opt-Out

46. Related Policies

This Notice should be read together with:

the Privacy Policy at https://edviseme.com/legal/privacy;
the Cookie and Tracking Technologies Policy at https://edviseme.com/legal/cookies;
the Acceptable Use Policy at https://edviseme.com/legal/acceptable-use;
the Subscription, Cancellation and Refund Policy at https://edviseme.com/legal/subscriptions; and
the Terms of Service at https://edviseme.com/legal/terms.

Where there is a conflict concerning Young User information:

applicable law will prevail;
a specific notice presented at the point of collection will govern the processing it describes;
this Children and Young Users Privacy Notice will govern child-specific processing;
an institution’s privacy notice may govern processing independently controlled by that institution; and
the general Privacy Policy will otherwise govern our privacy practices.