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Legal

Terms of Service

Effective Date: 1 July 2026Last Updated: 13 July 2026

1. About These Terms

These Terms of Service form a legally binding agreement between you and Graztech Private Limited and/or Junom Global Private Limited, as applicable, as the legal operator, provider or contracting entity for LARA, CARA and EdviseMe.

Please read these Terms carefully before accessing or using the Services.

In these Terms:

  • “LARA” means our AI-powered learning, tutoring, revision, assessment, examination-readiness and academic-support services.
  • “CARA” means our AI-powered education, admissions, course, university, career and counselling services.
  • “EdviseMe” means our broader education, admissions, career, counselling and related platform services.
  • “Services” means LARA, CARA, EdviseMe and all associated websites, applications, dashboards, chatbots, APIs, messaging channels, assessments, reports, subscriptions, artificial-intelligence features and related services.
  • “Service Operator” means Graztech Private Limited and/or Junom Global Private Limited, depending on which entity is identified in the relevant checkout page, invoice, receipt, order form, institutional agreement, product notice or other transaction record.
  • “we”, “us” and “our” refer to the applicable Service Operator.
  • “you”, “your” and “User” refer to any person or organisation that visits, accesses, registers for, purchases or uses a Service.
  • “Young User” means a User aged 13 to 17 or another User treated as a child or minor under applicable law.
  • “User Content” means any prompt, answer, message, document, file, image, recording, information, instruction, feedback or other material submitted through the Services.
  • “Output” means any response, report, recommendation, score, assessment, explanation, document, plan, summary or other material generated through the Services.
  • “Paid Service” means any subscription, package, assessment, report, credit, token, add-on or other feature for which payment is required.

These Terms apply to Services provided through:

  • withlara.ai and its subdomains;
  • withcara.ai and its subdomains;
  • edviseme.com and its subdomains;
  • LARA, CARA and EdviseMe web and mobile applications;
  • WhatsApp and other messaging channels;
  • parent, teacher, counsellor, school and institutional dashboards;
  • APIs, integrations, landing pages and campaign pages; and
  • any other Service that displays or links to these Terms.

2. Legal Operator and Contact Details

The Services are operated, provided or contracted by:

Graztech Private Limited and/or Junom Global Private Limited, as applicable The applicable Service Operator will ordinarily be identified through one or more of the following:

  • the relevant checkout page;
  • invoice or tax invoice;
  • receipt;
  • payment description;
  • order form;
  • institutional agreement;
  • enterprise agreement;
  • product-specific notice; or
  • another transaction or account record.

Unless a different address is stated in a specific transaction document, correspondence concerning the Services may be sent to:

Pentagon, Amrutha Valley Hyderabad – 500034 Telangana, India Email: support@edviseme.com LARA, CARA and EdviseMe are product and service names operated by Graztech Private Limited and/or Junom Global Private Limited, as applicable.

References to LARA, CARA, EdviseMe, “we”, “us” or “our” in these Terms refer to the applicable Service Operator.

Except where expressly stated in writing, the use of “and/or” does not mean that Graztech Private Limited and Junom Global Private Limited are jointly responsible for every Service, transaction, obligation or liability. The entity identified as the applicable Service Operator for the relevant Service or transaction will ordinarily be the contracting party.

3. Acceptance of These Terms

You accept these Terms when you:

  • select “I Agree”, “Accept”, “Continue”, “Create Account”, “Sign Up”, “Subscribe”, “Purchase” or a similar option;
  • create an account;
  • access a Service through an institution or organisation;
  • purchase or activate a Paid Service;
  • use a Service after being presented with these Terms; or
  • otherwise clearly indicate your agreement.

If you do not agree to these Terms, you must not access or use the Services.

By accepting these Terms, you confirm that:

  • you have read and understood them;
  • you agree to be legally bound by them;
  • the information you provide is accurate;
  • you have legal capacity to accept them;
  • you have authority to act for any person or organisation you represent; and
  • you will comply with all applicable laws and incorporated policies.

4. Electronic Contract and Records

You agree that:

  • these Terms may be accepted electronically;
  • an electronic acceptance has the same effect as a handwritten signature where permitted by law;
  • electronic records may be used to demonstrate acceptance;
  • legal notices may be provided electronically;
  • transaction records may be maintained electronically; and
  • electronic communications satisfy any legal requirement that a communication be in writing, except where applicable law requires another method.

We may record:

  • the date and time of acceptance;
  • the version accepted;
  • the User or account identifier;
  • IP address;
  • device or browser information;
  • country;
  • consent status;
  • parent or guardian approval;
  • subscription information; and
  • the action used to accept the Terms.

You are responsible for retaining a copy of these Terms for your records.

5. Incorporated Policies

The following policies form part of these Terms:

  • the Privacy Policy at https://edviseme.com/legal/privacy;
  • the Cookie and Tracking Technologies Policy at https://edviseme.com/legal/cookies;
  • the Acceptable Use Policy at https://edviseme.com/legal/acceptable-use;
  • the Subscription, Cancellation and Refund Policy at https://edviseme.com/legal/subscriptions;
  • the Children and Young Users Privacy Notice at https://edviseme.com/legal/children;
  • any purchase-specific terms displayed during checkout;
  • any feature-specific notice displayed within a Service; and
  • any additional terms expressly accepted by you.

Where there is a conflict:

1. applicable law will prevail;

2. a separately signed enterprise or institutional agreement will prevail for the subject

matter it governs;

3. purchase-specific terms will prevail for the relevant purchase;

4. a feature-specific notice will prevail for the feature it governs;

5. these Terms will prevail over a general incorporated policy; and

6. the relevant privacy notice will govern the processing of Personal Data.

Acceptance of these Terms does not automatically constitute consent to optional advertising cookies, promotional communications or other processing for which applicable law requires separate consent.

6. Eligibility

You may use the Services only if:

  • you are at least 13 years old;
  • you are legally permitted to use the Services;
  • you are not prohibited from receiving the Services under applicable law;
  • you comply with age and parental-authorisation requirements;
  • you have not been permanently prohibited from using the Services; and
  • your use does not violate any applicable law, sanction or contractual obligation.

We may restrict or refuse access based on:

  • age;
  • country;
  • legal requirements;
  • sanctions;
  • security risk;
  • product availability;
  • payment status;
  • institutional eligibility;
  • technical requirements; or
  • a previous policy violation.

7. Young Users and Parental Authorisation

The Services are intended for Users aged 13 and above.

A person under 13 must not create or use an ordinary individual account.

Users aged 13 to 17 may use the Services only where:

  • such use is lawful in their jurisdiction;
  • any required parent or guardian authorisation has been obtained;
  • any required age or parental verification has been completed; and
  • age-specific restrictions are followed.

The legal age for independently entering into a contract and consenting to Personal Data processing varies by jurisdiction.

We may require a parent or lawful guardian to:

  • approve account creation;
  • accept these Terms;
  • consent to specified data processing;
  • authorise a purchase;
  • verify their identity and authority;
  • link a parent account;
  • supervise the Young User; and
  • manage specified settings.

A parent or guardian who accepts these Terms:

  • confirms that they are legally authorised to act for the Young User;
  • authorises the Young User’s use of the Services;
  • accepts these Terms personally and, where legally possible, on behalf of the Young User;
  • agrees to supervise the Young User where appropriate;
  • accepts responsibility for authorised purchases;
  • confirms that information provided is accurate; and
  • agrees to ensure the Young User’s compliance with these Terms.

Where a Young User cannot legally be bound by a particular provision, the parent or guardian remains bound to the maximum extent permitted by law.

We may suspend or restrict an account where required parental authorisation is absent, invalid, withdrawn or unverifiable.

Further information is available in the Children and Young Users Privacy Notice at:

https://edviseme.com/legal/children

8. Institution-Managed Accounts

A school, college, university, employer, counsellor, education provider or other organisation may provide, fund, administer or manage your access.

Where an organisation manages an account:

  • the organisation may determine eligibility;
  • the organisation may create or delete accounts;
  • the organisation may assign roles;
  • the organisation may control permissions;
  • the organisation may access specified information;
  • the organisation may suspend access;
  • separate institutional terms may apply; and
  • the organisation’s privacy notice may also apply.

Authorised representatives may be able to view:

  • profile information;
  • subjects and curriculum;
  • assessments;
  • answers;
  • marks;
  • progress;
  • reports;
  • learning plans;
  • counselling information;
  • engagement information; and
  • administrative records.

You should contact the organisation regarding its independent use of your information.

An organisation must not use administrator access for an unauthorised, discriminatory, abusive or unlawful purpose.

9. Accounts and Registration

Some Services require an account.

When creating or maintaining an account, you must:

  • provide accurate information;
  • maintain current contact details;
  • use your own identity or an authorised identity;
  • provide accurate age information;
  • provide accurate parent or guardian information;
  • protect login credentials;
  • use reasonable account security; and
  • notify us promptly of suspected unauthorised access.

You must not:

  • create an account using false information;
  • impersonate another person;
  • create an account for someone without authority;
  • misrepresent age;
  • provide false parental consent;
  • sell or rent an account;
  • transfer an account without permission;
  • share credentials outside a permitted arrangement;
  • create multiple accounts to evade limits;
  • use another person’s account without authority; or
  • create a replacement account to evade suspension.

You are responsible for activity conducted through your account where:

  • you authorised the activity;
  • you allowed another person to use the account;
  • you failed to take reasonable security precautions; or
  • you failed to notify us promptly after discovering compromise.

We may require:

  • email verification;
  • telephone verification;
  • OTP verification;
  • parent verification;
  • institution verification;
  • payment verification;
  • identity verification;
  • age assurance; or
  • another reasonable authentication measure.

10. Account Security

You must keep your password, OTP and authentication information confidential.

You must not:

  • share OTPs;
  • publish passwords;
  • reuse insecure credentials;
  • leave an account signed in on a public device;
  • allow unauthorised persons to access institutional information; or
  • attempt to bypass authentication.

You must promptly contact us if you believe:

  • your account has been compromised;
  • a password has been exposed;
  • an unauthorised payment has occurred;
  • another person is using your account;
  • an administrator is misusing access; or
  • account information is inaccurate.

We may temporarily restrict an account while investigating a security concern.

11. Description of the Services

The Services may include:

  • AI tutoring;
  • educational explanations;
  • revision material;
  • practice questions;
  • quizzes;
  • mock examinations;
  • answer assessment;
  • automated scoring;
  • learning plans;
  • progress tracking;
  • performance reports;
  • mistake analysis;
  • career discovery;
  • course discovery;
  • university research;
  • scholarship information;
  • admissions guidance;
  • counselling support;
  • application assistance;
  • document drafting;
  • CV and résumé assistance;
  • interview preparation;
  • psychometric or preference-based assessments;
  • parent and teacher dashboards;
  • institutional reporting;
  • messaging services;
  • WhatsApp-based services;
  • subscription features;
  • APIs and integrations; and
  • other current or future functionality.

Features may vary based on:

  • product;
  • age;
  • country;
  • curriculum;
  • grade;
  • subscription;
  • institution;
  • platform;
  • device;
  • language;
  • legal requirements;
  • third-party availability; and
  • technical configuration.

12. Limited Licence to Use the Services

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Services for their intended lawful purpose.

This licence does not transfer ownership of the Services or any intellectual property.

Unless expressly authorised, you may not:

  • reproduce the Services;
  • distribute the Services;
  • sell access;
  • rent access;
  • sublicense access;
  • make the Services available to third parties;
  • operate a service bureau;
  • commercially exploit the Services;
  • modify the software;
  • create an unauthorised derivative product;
  • scrape the Services;
  • reverse engineer the Services;
  • extract proprietary data;
  • obtain hidden prompts;
  • circumvent usage restrictions; or
  • use the Services to develop a competing product.

The licence ends when:

  • your account is terminated;
  • your access expires;
  • the relevant Service is discontinued;
  • you breach these Terms; or
  • we revoke the licence in accordance with these Terms.

13. Device and Software Requirements

You are responsible for obtaining and maintaining:

  • compatible devices;
  • supported software;
  • internet access;
  • mobile connectivity;
  • required browser versions;
  • application updates;
  • device permissions; and
  • reasonable security protections.

You are responsible for:

  • internet charges;
  • mobile-data charges;
  • device costs;
  • roaming charges;
  • operating-system charges; and
  • third-party connectivity costs.

We do not guarantee compatibility with every:

  • device;
  • browser;
  • operating system;
  • network;
  • assistive technology;
  • institution system; or
  • third-party platform.

14. Changes to the Services

We may:

  • add features;
  • remove features;
  • replace features;
  • modify interfaces;
  • change AI models;
  • change providers;
  • change usage limits;
  • change plan structures;
  • change content;
  • update curricula;
  • modify assessment methods;
  • change integrations;
  • alter technical requirements;
  • suspend features;
  • discontinue features; or
  • discontinue a Service.

We may make changes to:

  • improve quality;
  • enhance security;
  • address misuse;
  • comply with law;
  • respond to provider changes;
  • manage infrastructure;
  • reduce costs;
  • improve commercial viability; or
  • develop the Services.

Where a change materially reduces a Paid Service during an existing paid period, we may provide:

  • continued temporary access;
  • a replacement feature;
  • equivalent value;
  • account credit;
  • cancellation rights;
  • a proportionate refund where legally required; or
  • another appropriate remedy.

15. Availability

The Services are provided through internet-based systems and may be unavailable or interrupted.

We do not guarantee:

  • continuous availability;
  • uninterrupted access;
  • any particular uptime;
  • error-free operation;
  • permanent storage;
  • immediate response times;
  • compatibility with every device;
  • availability in every country;
  • availability of a particular AI model; or
  • continued availability of every feature.

Availability may be affected by:

  • maintenance;
  • updates;
  • internet failure;
  • cloud-provider failure;
  • AI-provider failure;
  • third-party service failure;
  • cyberattack;
  • security incidents;
  • unusual demand;
  • legal restrictions;
  • geographic restrictions;
  • technical errors; or
  • events outside our reasonable control.

Unless a separately signed agreement states otherwise, no service-level agreement applies.

16. Free, Trial, Beta and Experimental Services

We may provide:

  • free plans;
  • trials;
  • previews;
  • beta features;
  • pilot programmes;
  • experimental features;
  • promotional access; or
  • early-access functionality.

Such Services may:

  • be incomplete;
  • contain errors;
  • change without notice;
  • have reduced support;
  • produce inaccurate results;
  • have stricter usage limits;
  • lose information;
  • be suspended;
  • be discontinued; or
  • never become generally available.

You use experimental features at your own risk.

You must not rely on a beta or experimental feature for a critical decision.

Free access may be modified, limited or withdrawn at any time, subject to applicable law.

17. User Content

You retain any ownership rights you lawfully hold in User Content.

You are responsible for User Content and confirm that:

  • you own it or have permission to use it;
  • you have authority to submit it;
  • it is accurate where accuracy is material;
  • it does not infringe another person’s rights;
  • it does not violate privacy or confidentiality;
  • it does not violate law;
  • it does not violate institutional rules; and
  • its use through the Services is permitted.

You must not submit:

  • unlawfully obtained information;
  • confidential information without authority;
  • another person’s Personal Data without permission;
  • malicious software;
  • infringing material;
  • fraudulent documents;
  • prohibited examination material;
  • content that violates the Acceptable Use Policy; or
  • content that creates an unreasonable security risk.

You should retain your own copy of important User Content.

We are not responsible for loss of User Content except where liability cannot legally be excluded.

18. Licence to User Content

You grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to:

  • host;
  • store;
  • copy;
  • reproduce;
  • process;
  • analyse;
  • transmit;
  • convert;
  • format;
  • translate;
  • adapt;
  • display;
  • retrieve;
  • classify;
  • generate technical representations from;
  • create Outputs from; and
  • otherwise use User Content to the extent reasonably necessary to:
  • provide the Services;
  • personalise the Services;
  • generate requested Outputs;
  • maintain account history;
  • provide support;
  • secure the Services;
  • prevent fraud;
  • detect abuse;
  • comply with law;
  • enforce our policies;
  • evaluate quality;
  • improve the Services;
  • develop related functionality; and
  • engage service providers acting for us.

This licence is subject to:

  • the Privacy Policy at https://edviseme.com/legal/privacy;
  • the Children and Young Users Privacy Notice at https://edviseme.com/legal/children;
  • applicable law;
  • institutional agreements;
  • consent requirements; and
  • any controls expressly made available to you.

The licence continues for as long as reasonably necessary for the permitted purposes.

It may continue after deletion to the limited extent that:

  • information remains in backups;
  • information has been de-identified;
  • information has been aggregated;
  • retention is legally required;
  • retention is necessary for security;
  • retention is necessary for a dispute; or
  • another lawful exception applies.

19. Confidential and Sensitive Information

Our handling of Personal Data is governed by the Privacy Policy at:

https://edviseme.com/legal/privacy Submitting User Content does not create:

  • a lawyer-client relationship;
  • a doctor-patient relationship;
  • a fiduciary relationship;
  • professional confidentiality;
  • academic confidentiality;
  • trade-secret protection;
  • an obligation arising under a non-disclosure agreement; or
  • another protected professional relationship.

You should not submit confidential business information, trade secrets or privileged material unless:

  • the relevant feature is designed for that purpose;
  • you are authorised to provide it;
  • a separate written agreement applies; and
  • you understand the relevant processing.

We may be unable to identify that information is confidential merely from the content submitted.

20. Artificial-Intelligence Services

Certain Services use:

  • generative artificial intelligence;
  • large language models;
  • machine learning;
  • recommendation systems;
  • automated assessments;
  • scoring systems;
  • document extraction;
  • speech processing;
  • classification;
  • retrieval systems; and
  • third-party AI providers.

AI systems are probabilistic.

Outputs may be:

  • inaccurate;
  • incomplete;
  • misleading;
  • outdated;
  • inconsistent;
  • biased;
  • unsuitable;
  • offensive;
  • incorrectly attributed;
  • factually incorrect;
  • mathematically incorrect; or
  • similar to Outputs provided to another User.

You must independently review and verify important Outputs before:

  • relying on them;
  • submitting them;
  • publishing them;
  • sharing them;
  • acting on them;
  • making a payment;
  • making an application;
  • making an academic decision; or
  • making a professional decision.

21. No Guarantee of Unique or Original Output

Outputs may not be unique.

Different Users may receive:

  • identical Outputs;
  • similar Outputs;
  • common phrases;
  • similar recommendations;
  • similar reports; or
  • material based on generally available information.

We do not guarantee that an Output:

  • is original;
  • is unique;
  • is copyrightable;
  • does not resemble another work;
  • does not contain third-party material;
  • is free from intellectual-property risk; or
  • is suitable for commercial use.

You are responsible for reviewing an Output before using it publicly, commercially, academically or professionally.

22. Rights in Outputs

Subject to applicable law, third-party rights and these Terms, you may use Outputs generated specifically for you for lawful personal, educational or business purposes.

To the extent that the applicable Service Operator holds assignable intellectual-property rights in an Output generated specifically for you, the applicable Service Operator assigns those rights to you after payment of any applicable fees.

This assignment does not include:

  • the Services;
  • our software;
  • our models;
  • model weights;
  • system prompts;
  • hidden instructions;
  • scoring methodologies;
  • workflows;
  • templates;
  • interfaces;
  • databases;
  • question banks;
  • branding;
  • third-party content;
  • pre-existing materials;
  • general knowledge;
  • information generated for other Users; or
  • material that cannot legally be assigned.

We retain the right to:

  • operate and improve the Services;
  • generate similar Outputs for others;
  • use de-identified or aggregated information;
  • use feedback;
  • use underlying methods and tools; and
  • exercise rights granted under the User Content licence.

Nothing in these Terms guarantees that an Output qualifies for copyright or another intellectual-property right.

23. Human Review

Authorised personnel and contractors may review limited User Content or Outputs where reasonably necessary to:

  • provide support;
  • investigate an error;
  • investigate misuse;
  • investigate fraud;
  • address a safety concern;
  • evaluate quality;
  • improve prompts and workflows;
  • test system performance;
  • enforce policies;
  • comply with law; or
  • protect Users and the Services.

Review is subject to:

  • access controls;
  • role limitations;
  • confidentiality obligations;
  • security measures;
  • privacy notices; and
  • applicable law.

24. Feedback

If you provide ideas, suggestions, recommendations, feature requests or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable right to:

  • use;
  • reproduce;
  • modify;
  • adapt;
  • publish;
  • commercialise;
  • incorporate;
  • disclose; and
  • otherwise exploit that feedback without payment, attribution or restriction.

You should not provide feedback that you are not authorised to share.

This clause does not transfer ownership of unrelated User Content or Personal Data.

25. Our Intellectual Property

The Services and all associated intellectual-property rights belong to the applicable Service Operator and/or its licensors.

Protected materials may include:

  • software;
  • source code;
  • object code;
  • algorithms;
  • models;
  • model configurations;
  • prompts;
  • hidden instructions;
  • workflows;
  • scoring systems;
  • assessment methodologies;
  • databases;
  • data structures;
  • reports and report structures;
  • question banks;
  • designs;
  • interfaces;
  • text;
  • graphics;
  • videos;
  • audio;
  • branding;
  • logos;
  • trade marks;
  • domain names;
  • documentation;
  • compilations;
  • research;
  • inventions; and
  • improvements.

Except for the limited licence expressly granted in these Terms, no right, title or interest is transferred to you.

26. Trade Marks and Branding

LARA, CARA, EdviseMe, associated names, logos, designs and domain names are owned by the applicable Service Operator, another related rights holder or used under licence.

You must not:

  • use our branding without permission;
  • register a confusingly similar domain;
  • create a misleading social-media account;
  • imply endorsement;
  • imitate our visual identity;
  • remove ownership notices;
  • use our branding in advertising without authority; or
  • challenge our ownership based on your use of the Services.

You may accurately identify that you use the Services, provided you do not imply partnership, endorsement or certification.

27. Acceptable Use

You must comply with the Acceptable Use Policy at:

https://edviseme.com/legal/acceptable-use You must not use the Services to:

  • violate law;
  • harm a minor;
  • facilitate violence;
  • facilitate fraud;
  • facilitate cybercrime;
  • infringe rights;
  • invade privacy;
  • impersonate another person;
  • create unlawful content;
  • enable academic cheating;
  • create fraudulent applications;
  • scrape data;
  • reverse engineer the Services;
  • bypass safeguards;
  • disrupt systems;
  • evade payment;
  • abuse accounts; or
  • engage in another prohibited activity.

You must not assist another person in violating these requirements.

28. Academic Integrity

The Services are intended to support learning, not to facilitate academic misconduct.

You are responsible for complying with:

  • school rules;
  • university rules;
  • examination-board rules;
  • teacher instructions;
  • academic-integrity requirements;
  • disclosure requirements; and
  • rules governing AI-assisted work.

You must not use the Services to:

  • cheat in a live examination;
  • obtain unauthorised examination answers;
  • impersonate a student;
  • submit fabricated work;
  • manipulate grades;
  • fabricate citations;
  • falsify research;
  • bypass proctoring;
  • obtain restricted examination material; or
  • violate another academic rule.

We are not responsible for:

  • loss of marks;
  • disciplinary action;
  • rejection of work;
  • suspension;
  • expulsion;
  • loss of qualification; or
  • another consequence resulting from your misuse of the Services.

29. Educational Disclaimer

LARA and other educational features are supplementary educational tools.

They do not replace:

  • school attendance;
  • qualified teachers;
  • official textbooks;
  • examination-board instructions;
  • curriculum requirements;
  • professional tutoring where needed;
  • institutional assessment; or
  • independent academic judgement.

We do not guarantee:

  • any grade;
  • any examination result;
  • academic improvement;
  • curriculum completion;
  • official marking accuracy;
  • teacher acceptance;
  • institutional acceptance;
  • admission;
  • promotion;
  • certification; or
  • educational success.

Automated scores, reports, predicted marks and recommendations are estimates.

They may differ from the judgement of:

  • a teacher;
  • school;
  • university;
  • examination board;
  • regulator; or
  • other authority.

You must verify:

  • examination dates;
  • syllabi;
  • permitted materials;
  • marking rules;
  • assessment requirements;
  • official results; and
  • institutional policies with the relevant authority.

30. Admissions, Career and Counselling Disclaimer

CARA, EdviseMe and related features provide informational, organisational and decision-support tools.

Unless expressly agreed in writing, neither Service Operator is:

  • a university;
  • a school;
  • an admissions authority;
  • an examination board;
  • an employer;
  • a recruitment agency;
  • a scholarship provider;
  • a government agency;
  • an immigration authority;
  • a regulated immigration adviser;
  • a lawyer;
  • a financial adviser; or
  • an authorised representative of a third-party institution.

We do not guarantee:

  • admission;
  • eligibility;
  • application acceptance;
  • a scholarship;
  • financial aid;
  • visa approval;
  • employment;
  • an interview;
  • placement;
  • salary;
  • career progression;
  • course availability;
  • institution availability;
  • application success;
  • immigration success; or
  • any decision by a third party.

Information concerning:

  • fees;
  • courses;
  • admissions requirements;
  • scholarships;
  • rankings;
  • deadlines;
  • immigration rules;
  • employment;
  • salary;
  • institution policies; and
  • third-party availability may change.

You must independently verify material information with the relevant:

  • institution;
  • employer;
  • scholarship provider;
  • government authority;
  • examination provider;
  • regulated professional; or
  • official source.

31. No Professional Advice

The Services do not provide:

  • legal advice;
  • medical advice;
  • mental-health treatment;
  • financial advice;
  • investment advice;
  • tax advice;
  • regulated immigration advice;
  • clinical diagnosis; or
  • another regulated professional service.

No use of the Services creates:

  • a lawyer-client relationship;
  • doctor-patient relationship;
  • therapist-client relationship;
  • fiduciary relationship;
  • regulated counsellor relationship; or
  • professional duty of care beyond obligations that cannot legally be excluded.

You should obtain advice from an appropriately qualified professional where necessary.

32. Emergencies and Safety

The Services are not emergency services.

Do not rely on the Services for:

  • urgent medical assistance;
  • emergency mental-health support;
  • immediate physical danger;
  • abuse reporting;
  • crime reporting;
  • fire;
  • rescue;
  • self-harm emergencies; or
  • another urgent safety matter.

A person facing immediate danger should contact:

  • local emergency services;
  • an appropriate professional;
  • a trusted responsible adult;
  • a parent or guardian; or
  • another competent authority.

We do not guarantee that automated systems will identify every safety risk.

33. High-Impact Decisions

The Services must not be used as the sole basis for a final decision that produces legal or similarly significant effects concerning another person in areas including:

  • admission;
  • school exclusion;
  • academic discipline;
  • employment;
  • termination;
  • promotion;
  • immigration;
  • credit;
  • insurance;
  • housing;
  • healthcare;
  • legal services;
  • government benefits; or
  • access to essential services.

Where the Services support such a decision, the responsible person or organisation must:

  • comply with law;
  • verify relevant information;
  • use appropriate human review;
  • avoid unlawful discrimination;
  • consider context;
  • provide required notices;
  • allow correction or review where required; and
  • remain responsible for the final decision.

34. Third-Party Services

The Services may use, integrate with or link to third-party services, including:

  • AI providers;
  • cloud providers;
  • payment providers;
  • app stores;
  • messaging services;
  • WhatsApp;
  • identity providers;
  • analytics providers;
  • advertising providers;
  • universities;
  • schools;
  • employers;
  • scholarship providers;
  • government websites;
  • video providers;
  • social-media platforms; and
  • external websites.

Third-party services are governed by their own:

  • terms;
  • privacy policies;
  • fees;
  • availability;
  • content rules;
  • technical requirements; and
  • dispute procedures.

We do not control and are not responsible for an independently operated third party’s:

  • availability;
  • content;
  • accuracy;
  • security;
  • privacy practices;
  • decisions;
  • fees;
  • actions;
  • omissions; or
  • legal compliance.

A link or integration does not constitute endorsement.

35. Communications

You agree that we may send transactional and service communications concerning:

  • account verification;
  • OTPs;
  • security;
  • password recovery;
  • subscription administration;
  • payments;
  • reports;
  • assessment completion;
  • learning reminders;
  • application activity;
  • support;
  • legal notices;
  • policy changes;
  • feature updates; and
  • Service administration.

Communications may be delivered through:

  • email;
  • SMS;
  • WhatsApp;
  • in-app messaging;
  • push notification;
  • account dashboard;
  • telephone;
  • website notice; or
  • another contact method you provide.

You are responsible for maintaining accurate contact information.

You may not be able to opt out of communications necessary to:

  • administer the account;
  • provide a requested Service;
  • process a transaction;
  • address security;
  • comply with law; or
  • enforce these Terms.

Optional marketing communications are governed by the Privacy Policy at:

https://edviseme.com/legal/privacy

36. WhatsApp and Messaging Services

Where you access a Service through WhatsApp or another messaging provider:

  • the provider’s terms also apply;
  • the provider may independently process information;
  • your telephone number and profile information may be available through the integration;
  • messages may be stored by the provider;
  • information may be linked to your existing account;
  • service availability depends on the provider;
  • the provider may restrict or terminate access; and
  • deleting information from our systems may not delete copies held by the provider.

You must not send unnecessary sensitive or confidential information through a third-party messaging channel.

37. Purchases and Subscriptions

Purchases are governed by:

  • these Terms;
  • the Subscription, Cancellation and Refund Policy at https://edviseme.com/legal/subscriptions;
  • the terms displayed during checkout;
  • app-store terms where applicable;
  • Payment Provider terms; and
  • applicable consumer law.

By making a purchase, you confirm that:

  • payment information is accurate;
  • you are authorised to use the payment method;
  • you authorise the stated charge;
  • you have reviewed the price;
  • you have reviewed the billing frequency;
  • you understand any automatic renewal; and
  • where the User is a minor, the purchase has been properly authorised.

Paid Services may be subject to:

  • usage limits;
  • fair-use requirements;
  • message limits;
  • token limits;
  • storage limits;
  • report limits;
  • device limits;
  • account limits;
  • feature restrictions; and
  • expiration periods.

38. Automatic Renewal

Where disclosed during purchase, a subscription renews automatically until cancelled.

You authorise us or the applicable Payment Provider to charge:

  • the subscription price;
  • applicable taxes;
  • disclosed renewal prices; and
  • authorised add-ons.

You must cancel before the renewal charge is processed to avoid the next charge.

Deleting an application, ceasing use or removing a payment method does not necessarily cancel a subscription.

Full terms are set out in the Subscription, Cancellation and Refund Policy at:

https://edviseme.com/legal/subscriptions

39. Refunds

Except where required by applicable law or expressly stated in a written offer, all payments are final and non-refundable.

No refund is ordinarily provided for:

  • change of mind;
  • failure to use the Service;
  • partial use;
  • unused subscription time;
  • unused credits or tokens;
  • failure to cancel before renewal;
  • dissatisfaction with an AI response;
  • disagreement with a score;
  • failure to obtain a desired result;
  • suspension for a policy violation;
  • loss of internet access;
  • device incompatibility not caused by us;
  • currency-conversion charges;
  • bank fees; or
  • third-party fees.

Nothing in these Terms removes a mandatory consumer right.

The complete refund terms are set out at:

https://edviseme.com/legal/subscriptions

40. Taxes and Payment Providers

You are responsible for applicable:

  • GST;
  • VAT;
  • sales tax;
  • service tax;
  • duties;
  • levies;
  • currency-conversion charges;
  • bank fees; and
  • payment-provider charges, except taxes imposed on the applicable Service Operator’s net income.

Payment Providers may independently process payment information.

We may not receive or store complete card or bank-account credentials.

A Payment Provider may:

  • reject a payment;
  • retry a payment;
  • apply fraud checks;
  • convert currency;
  • apply fees;
  • process refunds;
  • manage app-store subscriptions; or
  • require additional verification.

41. Privacy

Our processing of Personal Data is governed by:

  • the Privacy Policy at https://edviseme.com/legal/privacy;
  • the Cookie and Tracking Technologies Policy at https://edviseme.com/legal/cookies; and
  • the Children and Young Users Privacy Notice at https://edviseme.com/legal/children.

By using the Services, you acknowledge those policies.

Where consent is legally required, we will request it separately.

You are responsible for ensuring that you have authority to submit Personal Data relating to another person.

42. Monitoring and Moderation

To the extent permitted by law, we may use automated systems and authorised human review to:

  • detect misuse;
  • investigate fraud;
  • protect security;
  • detect prohibited content;
  • enforce usage limits;
  • address safety concerns;
  • review reported content;
  • investigate support requests;
  • evaluate quality;
  • comply with law; and
  • enforce these Terms.

We are not required to:

  • monitor every interaction;
  • review every Output;
  • prevent every violation;
  • preserve every item of content;
  • investigate every allegation; or
  • provide advance notice before urgent action.

Our failure to act in one case does not waive our right to act in another case.

43. Enforcement

Where we reasonably believe that you have violated these Terms, an incorporated policy or applicable law, we may:

  • refuse a request;
  • restrict an Output;
  • display a warning;
  • remove content;
  • restrict sharing;
  • impose rate limits;
  • limit features;
  • require verification;
  • suspend an account;
  • terminate an account;
  • disable API access;
  • cancel promotional benefits;
  • preserve relevant records;
  • notify an institution or administrator;
  • prevent creation of replacement accounts;
  • report apparent unlawful activity;
  • seek recovery of losses; or
  • take another reasonable protective action.

We may act without prior notice where immediate action is reasonably necessary to:

  • protect a person;
  • protect a minor;
  • prevent fraud;
  • protect systems;
  • comply with law;
  • preserve evidence;
  • prevent continuing harm; or
  • address a serious or repeated violation.

44. Suspension

We may suspend or restrict access where:

  • you breach these Terms;
  • payment fails;
  • payment is reversed;
  • fraud is suspected;
  • the account is compromised;
  • age information is inaccurate;
  • parental consent is absent;
  • use creates a safety risk;
  • use creates a security risk;
  • a third-party provider restricts access;
  • a competent authority requires action;
  • continued access is unlawful; or
  • investigation is reasonably necessary.

Suspension may continue while we investigate or until the relevant issue is resolved.

45. Termination by You

You may stop using the Services at any time.

You may request account closure through:

  • available account settings; or
  • support@edviseme.com.

Account closure does not necessarily:

  • cancel an app-store subscription;
  • reverse a payment;
  • create a refund;
  • remove payment obligations;
  • delete institution-controlled information;
  • delete legal records; or
  • delete de-identified information.

You should download any information you wish to retain before closing the account.

46. Termination by Us

We may terminate an account or Service where:

  • you materially breach these Terms;
  • you repeatedly breach a policy;
  • use is unlawful;
  • use is fraudulent;
  • use creates serious safety or security risk;
  • payment remains unpaid;
  • required parental authorisation is absent;
  • information supplied is materially false;
  • a provider discontinues necessary services;
  • a regulator or court requires termination;
  • the Service is discontinued;
  • continued provision is no longer technically or commercially reasonable; or
  • another termination right applies.

Where reasonably appropriate, we may provide notice or an opportunity to correct a breach.

No notice or correction period is required for serious, repeated, fraudulent, unlawful, exploitative or security-related conduct.

47. Effect of Termination

Following termination:

  • your licence ends;
  • access may stop immediately;
  • premium features may become unavailable;
  • credits may expire;
  • reports may become inaccessible;
  • stored content may be deleted;
  • integrations may stop;
  • outstanding amounts remain payable; and
  • provisions intended to survive will continue.

Termination caused by your violation does not ordinarily entitle you to a refund.

Sections concerning:

  • intellectual property;
  • payment obligations;
  • User Content licences;
  • disclaimers;
  • liability;
  • indemnity;
  • disputes;
  • confidentiality;
  • enforcement; and
  • interpretation survive termination where relevant.

48. Data After Termination

After termination or account closure, we may:

  • delete information;
  • de-identify information;
  • aggregate information;
  • retain information in backups;
  • retain security records;
  • retain payment records;
  • retain consent records;
  • preserve information relating to a dispute;
  • retain information required by law; or
  • retain information under an institutional agreement.

Data handling after termination is governed by the Privacy Policy at:

https://edviseme.com/legal/privacy

49. Intellectual-Property Complaints

If you believe that content available through the Services infringes your intellectual-property rights, contact:

support@edviseme.com Use the subject line:

Intellectual Property Complaint Include:

  • identification of the protected work;
  • identification of the allegedly infringing material;
  • the location of the material;
  • your contact information;
  • evidence of ownership or authority;
  • a good-faith statement that the use is unauthorised; and
  • a statement that the information provided is accurate.

We may:

  • request additional information;
  • remove or restrict material;
  • notify the affected User;
  • restore material where appropriate;
  • terminate repeat infringers; or
  • take another lawful action.

A person submitting a knowingly false complaint may be legally responsible for resulting harm.

50. Export Controls and Sanctions

You must comply with applicable:

  • export-control laws;
  • import laws;
  • economic sanctions;
  • trade restrictions; and
  • restrictions governing technology transfers.

You must not use or provide the Services:

  • in violation of sanctions;
  • to a prohibited person;
  • for a prohibited end use;
  • for unlawful weapons development;
  • for terrorism;
  • for unlawful surveillance; or
  • in another prohibited manner.

We may restrict access from particular countries, territories, organisations or persons where reasonably necessary for legal or risk-management reasons.

51. No Agency or Partnership

These Terms do not create:

  • a partnership;
  • joint venture;
  • employment relationship;
  • agency;
  • franchise;
  • fiduciary relationship;
  • professional relationship; or
  • authority for either party to bind the other.

You must not represent that you are:

  • our employee;
  • our agent;
  • our partner;
  • our authorised counsellor;
  • our representative; or
  • authorised to make commitments on our behalf unless we expressly confirm that authority in writing.

Nothing in these Terms creates a partnership, joint venture or agency relationship between Graztech Private Limited and Junom Global Private Limited merely because both entities are referred to as potential Service Operators. Their relationship, if any, is governed by separate arrangements and the entity identified for the relevant Service or transaction remains the applicable contracting party.

52. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available”.

We disclaim all express, implied and statutory warranties, including warranties concerning:

  • merchantability;
  • satisfactory quality;
  • fitness for a particular purpose;
  • accuracy;
  • completeness;
  • reliability;
  • availability;
  • non-infringement;
  • compatibility;
  • security;
  • title;
  • quiet enjoyment; and
  • freedom from harmful components.

We do not warrant that:

  • the Services will meet every requirement;
  • Outputs will be accurate;
  • errors will be corrected;
  • access will be uninterrupted;
  • information will never be lost;
  • a particular model will remain available;
  • a recommendation will produce a desired result;
  • a third party will accept an Output;
  • the Services will be available in every location; or
  • the Services will be suitable for every User.

Nothing in these Terms excludes a warranty, guarantee or statutory right that cannot legally be excluded.

53. Limitation of Liability

To the maximum extent permitted by applicable law, the applicable Service Operator and its directors, officers, employees, contractors, affiliates, licensors and service providers will not be liable for:

  • indirect loss;
  • incidental loss;
  • special loss;
  • consequential loss;
  • exemplary damages;
  • punitive damages;
  • loss of profit;
  • loss of revenue;
  • loss of opportunity;
  • loss of anticipated savings;
  • loss of goodwill;
  • loss of reputation;
  • business interruption;
  • loss or corruption of data;
  • academic consequences;
  • disciplinary consequences;
  • loss of marks;
  • examination failure;
  • admission decisions;
  • scholarship decisions;
  • visa decisions;
  • employment decisions;
  • salary outcomes;
  • third-party decisions;
  • unauthorised account use caused by your failure to protect credentials; or
  • another remote or consequential loss.

This exclusion applies regardless of:

  • the legal basis of the claim;
  • whether the loss was foreseeable;
  • whether we were advised of the possibility; or
  • whether a limited remedy failed of its essential purpose.

To the maximum extent permitted by law, the total aggregate liability of the applicable Service Operator arising from or relating to the Services or these Terms will not exceed the greater of:

1. the amount you paid directly to that Service Operator for the specific Service giving rise

to the claim during the six months immediately preceding the event giving rise to liability; or

2. INR 5,000.

Liability is attributable to the Service Operator responsible for the relevant Service or transaction. Except where expressly agreed in writing or required by law, Graztech Private Limited and Junom Global Private Limited are not jointly or severally liable for the acts, omissions, debts or obligations of the other entity.

Where an institutional agreement contains a different liability cap, that agreement will govern the relevant institutional claim.

The limitations apply to:

  • contract;
  • tort;
  • negligence;
  • statute;
  • misrepresentation;
  • restitution;
  • strict liability; and
  • any other legal theory.

Nothing in these Terms excludes or limits liability for:

  • fraud;
  • fraudulent misrepresentation;
  • wilful misconduct;
  • death or personal injury caused by negligence where liability cannot be excluded;
  • breach of mandatory privacy obligations where liability cannot be limited;
  • a mandatory consumer remedy; or
  • another liability that applicable law prohibits us from excluding or limiting.

Where a limitation is unenforceable, it will apply to the maximum extent permitted by law.

54. Indemnity

To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless the applicable Service Operator and its:

  • directors;
  • officers;
  • employees;
  • contractors;
  • affiliates;
  • licensors;
  • service providers; and
  • representatives from claims, proceedings, liabilities, damages, penalties, losses, costs and reasonable legal fees arising from:
  • your unlawful use of the Services;
  • your material breach of these Terms;
  • your breach of the Acceptable Use Policy;
  • User Content submitted without authority;
  • infringement of another person’s rights;
  • violation of privacy or confidentiality;
  • academic misconduct;
  • fraudulent applications;
  • misuse of an Output;
  • unauthorised use of another person’s account or payment method;
  • your violation of law;
  • your organisation’s misuse of information; or
  • conduct by a person using your account with your permission.

This indemnity does not apply to the extent that a claim is caused by the applicable Service Operator’s own unlawful conduct, negligence or material breach.

A consumer is responsible under this section only to the extent permitted by mandatory consumer law.

55. Force Majeure

We will not be responsible for delay, interruption or failure caused by circumstances reasonably outside our control, including:

  • natural disaster;
  • flood;
  • fire;
  • earthquake;
  • epidemic;
  • pandemic;
  • war;
  • terrorism;
  • civil disorder;
  • government action;
  • sanctions;
  • regulatory change;
  • court order;
  • labour dispute;
  • power failure;
  • internet failure;
  • telecommunications failure;
  • cyberattack;
  • cloud failure;
  • AI-provider failure;
  • payment-provider failure;
  • third-party platform failure;
  • supply-chain disruption; or
  • failure of a critical provider.

We will take commercially reasonable steps to reduce material disruption where practicable.

56. Informal Dispute Resolution

Before commencing arbitration or court proceedings, the party raising a dispute must send a written dispute notice.

Notices to us must be sent to:

support@edviseme.com Use the subject line:

Legal Dispute Notice The notice should include:

  • the claimant’s full name;
  • account information;
  • the relevant Service;
  • the transaction concerned;
  • the applicable Service Operator, if known;
  • a description of the dispute;
  • the material facts;
  • the remedy requested; and
  • supporting documents.

The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt of a complete notice.

This requirement does not prevent either party from seeking urgent interim relief where delay could result in:

  • irreparable harm;
  • continuing intellectual-property infringement;
  • security compromise;
  • fraud;
  • unauthorised access;
  • child-safety risk; or
  • destruction of evidence.

57. Governing Law

These Terms and any contractual or non-contractual dispute arising from or relating to the Services are governed by the laws of India, without regard to conflict-of-law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Where you are a consumer, this choice of law does not deprive you of mandatory protections available under the law of your ordinary country, state or place of residence.

58. Arbitration

Except where prohibited by applicable law or where a consumer has a non-waivable right to approach a consumer forum, small-claims forum, regulator or court, a dispute arising from or relating to these Terms or the Services will be resolved by arbitration.

The arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended.

The arbitration will:

  • be conducted by one arbitrator;
  • have its legal seat in Hyderabad, Telangana, India;
  • ordinarily have its venue in Hyderabad, Telangana, India;
  • be conducted in English; and
  • result in a written and binding award.

The parties will attempt to agree on the arbitrator within 30 days after a valid arbitration notice.

If the parties do not agree, the arbitrator will be appointed in accordance with applicable law.

The tribunal may:

  • conduct hearings virtually;
  • issue procedural directions;
  • order confidentiality;
  • grant interim relief;
  • allocate arbitration costs;
  • award legally available remedies; and
  • award reasonable costs where permitted.

The arbitration agreement survives termination of these Terms.

Nothing in this section prevents a party from seeking lawful interim or protective relief from a competent court.

A claim must be brought against the Service Operator responsible for the relevant Service, transaction, act or omission. The inclusion of both Graztech Private Limited and Junom Global Private Limited in these Terms does not automatically make both entities parties to every arbitration.

59. Courts and Consumer Forums

For disputes not subject to arbitration, the courts at Hyderabad, Telangana, India will have jurisdiction.

Nothing in these Terms prevents an eligible consumer from approaching:

  • a competent consumer commission;
  • a small-claims forum;
  • a privacy regulator;
  • a data-protection authority;
  • another regulatory body; or
  • another forum whose jurisdiction cannot lawfully be excluded.

60. Individual Resolution of Disputes

To the maximum extent permitted by law, disputes must be resolved on an individual basis.

Neither party may seek to resolve a dispute as:

  • a class action;
  • collective action;
  • consolidated action;
  • representative action; or
  • private attorney-general action.

Where this restriction is unenforceable, it will not apply to the extent of that unenforceability.

61. Time Limit for Claims

To the extent permitted by law, a claim arising from the Services or these Terms must be brought within one year after the claimant became aware, or reasonably should have become aware, of the facts giving rise to the claim.

This section does not shorten:

  • a mandatory limitation period;
  • a period that cannot legally be modified;
  • a statutory consumer period; or
  • a privacy right that remains available under applicable law.

62. App Store Terms

Where you download or purchase an application through an app store:

  • the app-store terms also apply;
  • the app store may manage billing;
  • refunds may be administered by the app store;
  • subscriptions may need to be cancelled through the app store;
  • the app store may independently process information; and
  • deleting the application does not necessarily cancel a subscription.

62.1 Apple App Store

Where the application is obtained through Apple’s App Store:

  • these Terms are between you and the applicable Service Operator, not Apple;
  • the applicable Service Operator, not Apple, is responsible for the application and its content;
  • the licence is limited to a non-transferable licence to use the application on Apple-branded products you own or control, as permitted by applicable Apple usage rules;
  • permitted Family Sharing or volume-purchase use may apply;
  • the applicable Service Operator is responsible for maintenance and support required under these Terms or applicable law;
  • Apple has no obligation to provide maintenance or support;
  • the applicable Service Operator, not Apple, is responsible for addressing claims relating to the application;
  • the applicable Service Operator, not Apple, is responsible for investigating and addressing intellectual-property claims relating to the application;
  • you represent that you are not located in a country subject to an applicable government embargo and are not listed on a prohibited or restricted-party list;
  • you must comply with applicable third-party terms when using the application; and
  • Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it.

Where the application fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price paid for the application, if any, to the extent required by Apple’s applicable terms and law.

To the maximum extent permitted by law, Apple has no other warranty obligation concerning the application.

62.2 Google Play

Where the application is obtained through Google Play:

  • Google Play’s applicable terms also apply;
  • Google may act as a marketplace provider or merchant of record in specified territories;
  • Google may administer billing, taxes, cancellations and refunds;
  • Google is not responsible for providing our support unless its terms expressly state otherwise; and
  • you must comply with Google Play’s applicable usage and payment requirements.

63. Changes to These Terms

We may update these Terms to reflect:

  • changes to the Services;
  • new features;
  • changes in technology;
  • changes in pricing or plans;
  • security developments;
  • changes in law;
  • regulatory guidance;
  • provider requirements;
  • changes in business operations;
  • a change in the applicable Service Operator; or
  • clarification of existing provisions.

The updated Terms will display a revised “Last Updated” date.

Where required, we will provide notice of a material change through:

  • email;
  • an in-app notice;
  • a website notice;
  • a parent notification;
  • an institution notification;
  • account settings; or
  • another reasonable method.

We may require you to accept updated Terms before continuing to use the Services.

Where explicit renewed acceptance is not legally required, continued use after the effective date of updated Terms constitutes acceptance.

A change will not retroactively remove a mandatory accrued consumer right.

64. Notices

We may provide notices through:

  • your registered email address;
  • your registered telephone number;
  • SMS;
  • WhatsApp;
  • push notification;
  • in-app notification;
  • account dashboard;
  • website publication; or
  • another reasonable electronic method.

A notice is treated as received when:

  • sent to the registered email address;
  • delivered through the application;
  • displayed within the account;
  • published where publication is an appropriate notice method; or
  • otherwise delivered according to applicable law.

You are responsible for maintaining accurate contact information.

Legal notices to us must be sent to support@edviseme.com with the appropriate subject line.

65. Assignment

You may not assign, transfer, sublicense or delegate:

  • these Terms;
  • your account;
  • a subscription;
  • credits;
  • entitlements; or
  • your rights or obligations without our prior written consent.

The applicable Service Operator may assign or transfer these Terms in connection with:

  • a merger;
  • acquisition;
  • corporate restructuring;
  • financing;
  • asset sale;
  • transfer to an affiliate;
  • transfer of a Service;
  • transfer between Graztech Private Limited and Junom Global Private Limited;
  • insolvency process; or
  • another lawful business transaction.

Any transfer remains subject to applicable privacy and consumer law.

Where required by law, we will notify you of a material change in the contracting entity.

66. Third-Party Beneficiaries

Except for:

  • Apple and its subsidiaries as stated in the Apple App Store section;
  • our affiliates, licensors and service providers where a provision expressly protects them;

and

  • another person expressly identified as a beneficiary, these Terms do not create enforceable rights for a person who is not a party to them.

67. Severability

If a provision of these Terms is held invalid, unlawful or unenforceable:

  • it will be interpreted or modified to the minimum extent necessary to make it enforceable;
  • if modification is not possible, it will be severed; and
  • the remaining provisions will continue in full effect.

Where a class-action waiver, arbitration clause or liability limitation is only partly unenforceable, the enforceable portion will continue to apply.

68. No Waiver

Our failure or delay in enforcing a right does not waive:

  • that right;
  • another right;
  • a future breach; or
  • our ability to enforce the provision later.

A waiver is effective only where made in writing by an authorised representative of the applicable Service Operator.

A waiver in one instance does not constitute a continuing waiver.

69. Entire Agreement

These Terms, incorporated policies, purchase-specific terms and any applicable signed agreement constitute the entire agreement between you and the applicable Service Operator concerning the Services.

They replace previous:

  • discussions;
  • communications;
  • representations;
  • proposals;
  • statements; and
  • agreements concerning the same subject matter.

Nothing in this section excludes liability for fraudulent misrepresentation or another liability that cannot lawfully be excluded.

70. Interpretation

In these Terms:

  • headings are for convenience only;
  • “including” means “including without limitation”;
  • the singular includes the plural;
  • the plural includes the singular;
  • references to a person include an individual and an organisation;
  • references to law include amendments and replacements;
  • a reference to writing includes electronic communication where permitted;
  • “may” gives discretion rather than creating an obligation;
  • examples do not limit the general meaning of a provision; and
  • references to the Service Operator mean the entity responsible for the relevant Service or transaction.

71. Language

These Terms are drafted in English.

We may provide translations for convenience.

Where permitted by law, the English version will govern in the event of an inconsistency.

Nothing in this section removes a mandatory right to receive information in another language.

72. Complaints and Grievances

Complaints concerning the Services may be sent to:

Email: support@edviseme.com Use the most relevant subject line:

  • Service Complaint
  • Legal Dispute Notice
  • Subscription Grievance
  • Privacy Grievance
  • Acceptable Use Grievance
  • Intellectual Property Complaint
  • Child Safety Report
  • Security Report Please include:
  • your name;
  • account details;
  • relevant Service;
  • relevant dates;
  • transaction details where applicable;
  • the applicable Service Operator, if known;
  • a description of the issue;
  • the outcome requested; and
  • supporting information.

We may request information reasonably necessary to:

  • verify identity;
  • investigate the matter;
  • determine the applicable Service Operator;
  • prevent fraud;
  • protect another person’s rights; and
  • provide a response.

73. Grievance Officer

Name: Rachael Kharshong Designation: Grievance Officer Address: Pentagon, Amrutha Valley, Hyderabad – 500034, Telangana, India Email: support@edviseme.com Please use the subject line:

Grievance

74. Contact Us

Questions about these Terms may be sent to:

LARA, CARA and EdviseMe Operated by Graztech Private Limited and/or Junom Global Private Limited, as applicable Correspondence Address:

Pentagon, Amrutha Valley Hyderabad – 500034 Telangana, India Email: support@edviseme.com

75. Related Policies

These Terms should be read together with:

  • the Privacy Policy at https://edviseme.com/legal/privacy;
  • the Cookie and Tracking Technologies Policy at https://edviseme.com/legal/cookies;
  • the Acceptable Use Policy at https://edviseme.com/legal/acceptable-use;
  • the Subscription, Cancellation and Refund Policy at https://edviseme.com/legal/subscriptions; and
  • the Children and Young Users Privacy Notice at https://edviseme.com/legal/children.